Collections Optimization Manager

Spending too much time and money collecting patient payments?

Pursuing all past due accounts isn’t realistic—but neither is writing them all off, or paying high fees to collection agencies.

Some patients have the ability to pay, some don’t. Some are willing to pay, some aren’t. Collections Optimization Manager helps you identify “who’s who” using in-depth data and advanced analytics so you can focus staff resources where they make the most sense.

Key features and benefits

Adopt a targeted collections strategy

Scoring and segmenting patient accounts based on who has the propensity to pay—and directing them to the in-house or outsourced team most likely to collect—is a productive collections strategy. Collections Optimization Manager directs appropriate resources according to each patient’s specific financial situation, so you’re able to collect more.

Control collection costs

Routing accounts to the optimal collections resources, and using collection agencies judiciously, minimizes collection costs. This approach, part of Experian Health’s collections solution, assures you stay focused on patients who can and will pay, and lets you keep control over important patient-facing processes.

Monitor, benchmark, improve

Collections Optimization Manager continuously monitors changes in propensity to pay scores for patients to help you significantly increase recovery rates. Centralized reporting and benchmarking tools provide the analytical insights you need to optimize and improve your collections processes.

Learn more from Experian Health

Client Video: Sanford Health

Mike Beyer shares his experience using Experian Health's Collections Optimization Manager solution.

Client Video: University of Kansas Hospital

Marvin Mickelson shares his experience and success using Experian Health's Collections Optimization Manager solution.

Sanford Health

Sanford Health increases patient collections and improves patient satisfaction with a hybrid approach

Altru Health System

Altru Health System increases collections 100%+ by identifying accounts with a high propensity to pay


Contact us

1 888 661 5657

Find out how Experian Health’s advanced collections solution can boost revenue and reduce costs using a proactive six-step, automated process based on your specific patient collections challenges. Contact us by completing the form below.