Report
Published December 23, 2024
Fraud Management Identity
The 2025 Fraud Defense Playbook gives you practical strategies to stay ahead of coming fraud trends and tactics, including:
- How to improve identity theft detection, even as identity theft is surging to the #1 fraud type, supercharged by GenAI tools that enable fraudsters to exploit stolen data at scale
- Tactics to stop APP fraud, which rose to the #2 fraud type in 2024, breaking into the top 3 for the first time (and signaling the pace of fraud to come)
- New ways to stop next-gen bots, which accounted for 43% of bot attacks last year, bypassing outdated defenses by using GenAI to nearly seamlessly mimic human-digital interactions
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Webinar
The Fraud You Can’t See: From Prevention to Performance
See how greater visibility helps financial institutions move beyond fraud prevention to continuous optimization. Learn how to:
- Use reject inferencing to learn more about declined applicants.
- Uncover missed fraud and unnecessary declines.
- Balance loss reduction, approvals, customer friction and portfolio quality.
Case Study
How an E-commerce Retailer Reduced Fake Accounts and Fraud
Discover how an e-commerce company strengthened fraud prevention using email-based identity intelligence to:
- Identify suspicious accounts during registration and guest checkout.
- Reduce fake accounts, attempted fraud and chargebacks.
- Improve conversion while minimizing friction for legitimate customers.
- Implement a new fraud prevention approach in approximately two weeks.
Case Study
How a National Bank Revitalized Credit Education
A national credit card issuer refreshed its financial wellness program with Digital Identity Manager to strengthen engagement and grow paid bundle revenue.
- Increased the paid bundle price by 18%
- Recorded 27,315 Digital Identity Manager activations in the first year
- Increased average new acquisitions by 47%, with a 1% increase in average deactivations
Report
Minding the Trust Gap: Identity and Fraud Insights for Retail Banking in 2026
This report examines the gap between the protection consumers expect from retail banks and the trust they place in them.
- Shares 2026 findings on fraud, identity, biometrics and AI.
- Explores how mobile banking, security friction and invisible protections shape customer experience.
- Outlines ways banks can make protection more visible, explainable and controllable.