Tip Sheet
Published March 31, 2026
Customer Management Data Sources Risk Management
Your most valuable customers don’t announce their departure. By the time balances decline or activity slows, competitors have already captured share of wallet.
Download our strategic snapshot to learn how your institution can identify behavioral shifts early, respond confidently and accelerate high-value customers forward.
Did you know?
- Customers typically hold less than 50% of their deposits or loans with a single institution.
- Selling to an existing customer can be up to 10x more successful than acquiring a new one.
- A 5% increase in customer retention can boost profits by 25% to 95%.
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Report
2026 State of fintech report
Read the latest State of Fintech Report to see strategy playbook fintechs are implementing in 2026 and beyond. Key insights include:
- How fintech leaders are balancing growth, fraud risk and portfolio performance
- Why data strategy is becoming a competitive advantage in credit decisioning
- How identity, credit and behavioral signals are enabling smarter lifecycle decisions
- Practical actions fintech organizations can take to grow with confidence in 2026
Case Study
Turning thin-file members into incremental growth
Learn how a proactive credit card graduation strategy helped America First Credit Union responsibly expand member relationships while maintaining strong portfolio performance.
- Increased more than 32,000 credit card limits
- Generated approximately $26 million in balance growth
- Maintained just 0.59% delinquency
Webinar
Tracking first-party fraud: Industry benchmarks
Understand how first-party fraud is changing across financial institutions and what it means for your organization. Learn from Experian experts using industry benchmark data.
- Explore year-over-year first-party fraud trends
- Compare fraud rates across banks, credit unions and fintechs
- Learn practical strategies to benchmark and strengthen fraud prevention
White Paper
The State of Decisioning: Competitive Advantage with AI
Discover where leading institutions are taking decisioning:
- Explores why intelligent decisioning is becoming a competitive advantage for financial institutions.
- Examines research on AI, data, governance and decision intelligence.
- Highlights common modernization challenges and practical strategies for improving decision outcomes.