Case Study
Published February 4, 2025
Credit Unions Fraud Management Identity
Overwhelmed by evolving fraud attacks and a heavy reliance on manual reviews, a leading credit union turned to NeuroID’s behavioral analytics to spot advanced fraudsters and stop attacks in real time.
Key Results:
- Improved top-of-funnel fraud detection, reducing fraud losses, false positives, and unnecessary step-ups
- Decreased manual review workload, freeing up over 40 hours a month for customer service and growth initiatives
- Real-time detection of attacks, providing improved protection and confidence in fraud mitigation capabilities
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- Profitability is impacted: Many lenders underestimate how these issues affect their bottom line.
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First-party fraud is notoriously difficult to separate from credit risk — but first-payment default (FPD) can be the key to earlier, more accurate fraud detection.
Key insights:
- What makes first-party fraud and credit risk so difficult to separate (and so costly to misclassify).
- Why FPD is the strongest, most reliable indicator of first-party fraud.
- Actionable takeaways for businesses to combat first-party fraud.