Report
Published December 8, 2025
Fraud Management Identity
Consumers expect e-commerce experiences to be seamless and secure but, as fraud threats evolve, merchants are struggling to keep pace — and consumers are losing trust in merchants. Drawing on this year’s U.S. identity and fraud insights, this report explores the key factors contributing to the e-commerce trust gap.
You’ll learn:
- What’s driving consumer concerns in e-commerce.
- Consumers’ preferred security methods for seamless, safe transactions
- Actionable recommendations to enhance merchants’ fraud stacks
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Case Study
How a National Bank Revitalized Credit Education
A national credit card issuer refreshed its financial wellness program with Digital Identity Manager to strengthen engagement and grow paid bundle revenue.
- Increased the paid bundle price by 18%
- Recorded 27,315 Digital Identity Manager activations in the first year
- Increased average new acquisitions by 47%, with a 1% increase in average deactivations
Report
Minding the Trust Gap: Identity and Fraud Insights for Retail Banking in 2026
This report examines the gap between the protection consumers expect from retail banks and the trust they place in them.
- Shares 2026 findings on fraud, identity, biometrics and AI.
- Explores how mobile banking, security friction and invisible protections shape customer experience.
- Outlines ways banks can make protection more visible, explainable and controllable.
Report
Navigating trust in the agentic age: Insights for e-commerce in 2026
Explore the latest fraud, identity and consumer trust trends shaping e-commerce risk strategies.
- See how agentic commerce is reshaping shopping and fraud prevention.
- Uncover gaps between consumer security preferences and merchant strategies.
- Learn how merchants can build trust while reducing friction.
Report
2027 Data Breach Industry Forecast
Explore our 2027 Data Breach Industry Forecast and the emerging risks shaping cybersecurity and consumer trust.
- See how AI may reshape identity verification and fraud
- Explore the rise of digital doppelgängers
- Learn how consumer privacy behaviors may evolve
- Understand why breach notifications may need a reset