Fraud Strategies For a Positive Customer Experience

Discover how AI, fraud and identity are reshaping digital trust. Based on research with U.S. consumers and businesses, this report explores emerging trends and practical strategies.

• Understand today's evolving fraud landscape and AI-driven threats
• Learn how identity intelligence supports trust and customer experience
• Explore consumer expectations for security, privacy and personalization
• Prepare for the future of agentic commerce and digital trust

Read the latest State of Fintech Report to see strategy playbook fintechs are implementing in 2026 and beyond. Key insights include:

• How fintech leaders are balancing growth, fraud risk and portfolio performance
• Why data strategy is becoming a competitive advantage in credit decisioning
• How identity, credit and behavioral signals are enabling smarter lifecycle decisions
• Practical actions fintech organizations can take to grow with confidence in 2026

Understand how first-party fraud is changing across financial institutions and what it means for your organization. Learn from Experian experts using industry benchmark data. 

• Explore year-over-year first-party fraud trends 
• Compare fraud rates across banks, credit unions and fintechs 
• Learn practical strategies to benchmark and strengthen fraud prevention 

Discover where leading institutions are taking decisioning:

• Explores why intelligent decisioning is becoming a competitive advantage for financial institutions.
• Examines research on AI, data, governance and decision intelligence.
• Highlights common modernization challenges and practical strategies for improving decision outcomes.