Leading consumer financial merchant case study

A national credit card issuer refreshed its financial wellness program with Digital Identity Manager to strengthen engagement and grow paid bundle revenue.

• Increased the paid bundle price by 18%
• Recorded 27,315 Digital Identity Manager activations in the first year
• Increased average new acquisitions by 47%, with a 1% increase in average deactivations

This report examines the gap between the protection consumers expect from retail banks and the trust they place in them.

• Shares 2026 findings on fraud, identity, biometrics and AI.
• Explores how mobile banking, security friction and invisible protections shape customer experience.
• Outlines ways banks can make protection more visible, explainable and controllable.

Explore economic conditions and consumer credit trends shaping the lending environment in Q3 2026.

• Economic and labor market indicators, inflation and interest rates
• Lending standards, credit demand and originations across major products
• Delinquency trends by product, borrower segment and lender type

Explore the latest fraud, identity and consumer trust trends shaping e-commerce risk strategies.

• See how agentic commerce is reshaping shopping and fraud prevention.
• Uncover gaps between consumer security preferences and merchant strategies.
• Learn how merchants can build trust while reducing friction.