Webinar
Published March 12, 2026
Customer Management Data Sources Risk Management
Winning new customers is challenging but retaining them and growing their value is even harder.
In this exclusive webinar, America First Credit Union’s Kymrie Turner sits down with Experian’s Mark Soffietti to explore how leading institutions can leverage differentiated data to drive long-term customer value.
You’ll learn about:
- Five key challenges financial institutions face in account management and customer retention
- Risk-focused actions to help protect your institution and your customers
- How America First Credit Union approaches portfolio segmentation, forecasting, and credit limit optimization to strengthen member relationships
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White Paper
Scam detection: a guide for financial institutions
Learn how fraud teams can recognize scam activity earlier and strengthen prevention across the customer lifecycle.
- Explore five common scam types and their lifecycles
- Identify behavioral, device and payment red flags
- Understand how AI is changing scam tactics
- Discover tools for detecting high-risk activity sooner
White Paper
Holiday Shopping Season 2026
Prepare your portfolio before peak holiday spending with insights into changing consumer behavior, credit trends and risk signals.
- Understand how income divergence is reshaping portfolio risk.
- Learn how BNPL, AI and alternative data influence lending decisions.
- Identify strategies to grow wallet share while managing early delinquency risk.
- Prioritize actions before the holiday shopping season begins.
Webinar
Scam detection: a guide for financial institutions
Learn how fraud teams can recognize scam activity earlier and strengthen prevention across the customer lifecycle.
- Explore five common scam types and their lifecycles
- Identify behavioral, device and payment red flags
- Understand how AI is changing scam tactics
- Discover tools for detecting high-risk activity sooner
White Paper
Holiday Readiness Starts at Checkout
Prepare your checkout strategy for peak shopping season with practical guidance on balancing fraud prevention and customer experience.
- Learn how false declines affect revenue and loyalty.
- Explore layered identity and authentication strategies.
- Improve approvals while reducing unnecessary checkout friction.
- Review a retailer case study with measurable business outcomes.