Webinar
Published March 12, 2026
Customer Management Data Sources Risk Management
Winning new customers is challenging but retaining them and growing their value is even harder.
In this exclusive webinar, America First Credit Union’s Kymrie Turner sits down with Experian’s Mark Soffietti to explore how leading institutions can leverage differentiated data to drive long-term customer value.
You’ll learn about:
- Five key challenges financial institutions face in account management and customer retention
- Risk-focused actions to help protect your institution and your customers
- How America First Credit Union approaches portfolio segmentation, forecasting, and credit limit optimization to strengthen member relationships
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Report
2026 State of fintech report
Read the latest State of Fintech Report to see strategy playbook fintechs are implementing in 2026 and beyond. Key insights include:
- How fintech leaders are balancing growth, fraud risk and portfolio performance
- Why data strategy is becoming a competitive advantage in credit decisioning
- How identity, credit and behavioral signals are enabling smarter lifecycle decisions
- Practical actions fintech organizations can take to grow with confidence in 2026
Case Study
Turning thin-file members into incremental growth
Learn how a proactive credit card graduation strategy helped America First Credit Union responsibly expand member relationships while maintaining strong portfolio performance.
- Increased more than 32,000 credit card limits
- Generated approximately $26 million in balance growth
- Maintained just 0.59% delinquency
Webinar
Tracking first-party fraud: Industry benchmarks
Understand how first-party fraud is changing across financial institutions and what it means for your organization. Learn from Experian experts using industry benchmark data.
- Explore year-over-year first-party fraud trends
- Compare fraud rates across banks, credit unions and fintechs
- Learn practical strategies to benchmark and strengthen fraud prevention
White Paper
The State of Decisioning: Competitive Advantage with AI
Discover where leading institutions are taking decisioning:
- Explores why intelligent decisioning is becoming a competitive advantage for financial institutions.
- Examines research on AI, data, governance and decision intelligence.
- Highlights common modernization challenges and practical strategies for improving decision outcomes.