In today’s challenging economic environment, it’s more important than ever for utility providers to adopt strategies and processes that preserve positive customer relationships without hurting their bottom line. Learn how can you more accurately assess your customers’ ability to pay and provide relief to those who need it most.
In Experian's latest Energy Symposium Series, our expert speakers discuss emerging fraud schemes related to the COVID-19 vaccines and how increased use of digital and home technologies could lead to an upsurge in identity theft and ransomware attacks on vulnerable families.
In the fourth session of Experian's Energy Symposium Series, our expert speakers discuss the different types of available generic and industry-specific risk scores, as well as modeled income options at the time of onboarding to ensure proper individualized treatment of all customers.
Lenders are tightening underwriting criteria due to high delinquencies among consumers and small businesses amid inflation. People are revising their spending and investment plans. While technology companies thrive, sectors like logistics, utilities, and healthcare face challenges. Supply chain issues are easing, but reduced demand affects inventory orders, impacting trucking and logistics with lower tonnage and mileage. Consumers show resilience, bolstered by a strong job market, wage growth, and lower energy and food costs. However, dwindling savings and increased reliance on unsecured debt, along with the resumption of debt obligations like student loans, and ongoing inflation, put pressure on consumers. Recession fears are easing, but concerns for 2024 remain.
The Summer 2023 report contains several insights on the economic landscape impacting small businesses, among them — rising delinquencies being a significant concern. The latest report emphasizes the need for strategic planning and careful management of debt, along with an understanding of broader economic factors that may impact small business performance.
Subscribe to this quarterly report here or follow our full suite of quarterly insights on our Commercial Insights Hub.
Share