Insights and resources for the utilities industry

Gain insight into navigating the fast-moving utilities landscape

Experian offers you an extensive thought leadership library of white papers, reports, infographics, videos, case studies, blog articles and webinars about consumer and business data written and developed by our knowledgeable experts.


Featured utilities resources


On-demand webinar: How to collect when you're not collecting

Watch as our expert speakers discuss how to enhance your processes and plan for an uptick in collections volume, stay compliant and improve right-party contact rates.

White paper: The next step in credit customer decisioning

Download our white paper to learn how to make enhanced customer decisions that support your strategic goals, so you can achieve and sustain significant growth and profitability.



Look Ahead 2020 - Consumer insights

Learn how the COVID-19 crisis is impacting consumer financial well-being, spending and credit in this consumer research study conducted at the onset of the pandemic.


FCRA compliance overview

Financial institutions are responsible for regulatory compliance when requesting and using consumer reports. Download this overview to get started with various FCRA requirements.

White papers


Make every contact count

Gain insight into how better engagement between the organization and customers can lead to stronger overall business performance.


Collections optimization

Learn how collection activities can be carried out on individual customers, and how these actions can be chosen to optimize overall performance in the collections environment.

On-demand webinars


Focusing the lens on collections

Watch our on-demand webinar to gain insight from Experian experts on how to make better data-driven collections decisions and better allocate accounts to collections agencies.



2020 global identity and fraud

With input from over 6,500 consumers and 650 businesses worldwide, gain insight into businesses’ and consumers’ perceptions of identity verification and fraud.

Join us on our next Energy Symposium Series session

to discuss customer collections, identity verification, optimization, small business onboarding and data breach readiness in today's changing environment.

Blog posts

Hear from experts closest to today's trending topics. Listen in on critical discussions around pertinent industry data as well as strategy sessions to help drive your business forward.

Why You Need to Pay Close Attention to TCPA

Why You Need to Pay Close Attention to TCPA

Q&A Perspective Series: Navigating the Utilities Collections Ecosystem banner

Q&A Perspective Series: Navigating the Utilities Collections Ecosystem

Balancing Credit Risk and Growth banner

Balancing Credit Risk and Growth

Introducing Crosscore banner

Introducing Crosscore

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