Although Profile Manager can be used as a SaaS tool, we also provide clients with a high level of support from our experienced and passionate team of technologists, analysts and marketers.

We've assisted everyone from startups to the world's largest brands in understanding how social media and its associated technologies are changing the dynamics between consumers and brands. We've worked with the industry and helped shaped opinion, but we've also helped debunk some of the myths in the space.

Previous consulting engagements have included:

  • Helping a global insurer understand how they could use social data to inform customer service interactions.
  • Providing recommendations to an online retailer as to how to move from a "listening" only strategy to a socially-driven business where social data informs segmentation, targeting and communication in online and offline channels.
  • Defining brand archetypes for a pharmaceutical company based on their customers' social interactions.

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