Our Commitment

As the global leader in the credit business, it is our responsibility to assist lenders in managing consumer credit risk, and importantly, to empower consumers to understand and responsibly use credit in their financial lives. These responsibilities require a commitment – a commitment from us to play a leading role in helping consumers understand the fundamentals of credit management and how they can benefit from this growing marketplace reliant upon credit. 

What Our Partners Say

Experian seems to really take consumer information to heart
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We're so happy to have Experian as our partner
National Consumer League

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Our Commitment

Experian North America manages more than 220 million consumer credit files which brings with it an enormous responsibility.  As part of that responsibility, we have created a culture of commitment at Experian - a commitment to help consumers as they learn about credit, use their credit and build and manage their credit profiles.

With the increased use of credit in today’s marketplace, our industry will remain an important part of consumers’ financial lives. We are proud of our progress and our continued commitment to improve how Experian works with consumers – but there is more to do.

You have our commitment that we – as a global leader in this business – will continually work to improve by investing in processes, programs, products and people that help consumers throughout their journey in this brave new world of credit.  We do this because we realize that consumers are at the core of why we are in business in the first place. We do this, because we care.

Hear from Steve Wagner, president of Experian’s U.S. Credit Bureau and other Experian leaders as well as  industry partners on how we demonstrate our commitment:

Learn about our commitments to data integrity, excellence in customer service, and consumer education. And you can hear directly from our employees and our partners here. And see Steve Wagner talk about credit report accuracy on CNBC's Closing Bell Live with Maria Bartiromo.

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