Debt & Collections

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Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...

February 11, 2020 by Alison Kray

Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...

February 6, 2020 by Stefani Wendel

Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...

February 4, 2020 by Tischa Agnessi

It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...

January 30, 2020 by Stefani Wendel

If you’ve been on the dating scene in the last few years, you’re probably familiar with ghosting. For those of you who aren’t, I’ll...

January 29, 2020 by Alison Kray

As consumers prepare for the next decade, we look at how we’re rounding out this year. The results? The average American credit score is...

December 19, 2019 by Stefani Wendel

Article written by Melanie Smith, Senior Copywriter, Experian Clarity Services, Inc. It’s been almost a decade since the Great Recession in the United States...

November 26, 2019 by Ann Chen

Retailers are already starting to display their Christmas decorations in stores and it’s only early November. Some might think they are putting the cart...

November 7, 2019 by Gregory Wright

To provide consumers with clear-cut protections against disturbance by debt collectors, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM)...

October 14, 2019 by Laura Burrows

Earlier this year, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM) to implement the Fair Debt Collection Practices Act...

August 19, 2019 by Laura Burrows

The fact that the last recession started right as smartphones were introduced to the world gives some perspective into how technology has changed over...

August 13, 2019 by Laura Burrows

Have you seen the latest Telephone Consumer Protection Act (TCPA) class action lawsuit? TCPA litigations in the communications, energy and media industries are dominating...

July 30, 2019 by Laura Burrows

Friend or foe? Sophisticated criminals put a great deal of effort into creating convincing, verifiable personas (AKA synthetic identities). Once the fictional customer has...

July 15, 2019 by Guest Contributor

Debt management is becoming increasingly complex. People don’t answer their phones anymore. There are many, many communication channels available (email, text, website, etc.) and...

June 26, 2019 by Guest Contributor

Financial institutions preparing for the launch of the Financial Accounting Standard Board’s (FASB) new current expected credit loss model, or CECL, may have concerns...

June 12, 2019 by Laura Burrows