Customer Targeting & Segmentation

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Utilities Q&A Perspective Series: Utilizing Consu...

In today’s digital environment, consumers have higher expectations of their interactions with businesses than ever before – and utility companies are no exception. By obtaining a...

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Tips to Write a Better RFI/RFP: Part Two...

At some point a lender may need to issue an RFI or an RFP for a credit decisioning system. In this latest installment of...

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Do You Even Need to Issue an RFI or RFP?...

Perhaps your loan origination system (LOS) doesn’t have the flexibility that you require. Perhaps the rules editor can’t segment variables in the manner that...

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The Future of Debt Collections...

Dealing with challenges is part of the collections process. But in today’s economic environment, there are even more barriers to overcome. Since it is...

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Components of Good Performance Reports...

When I worked as a junior analyst for one of the largest credit card issuers in the United States, the chief credit risk officer...

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Utilities Q&A Perspective Series: Maintaining Qua...

The ongoing COVID-19 crisis and the associated rise in online transactions have made it more important than ever to keep customer information accurate and...

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4 Steps to Avoid Lending FOMO for Fintechs and FIs...

With 2020 firmly behind us and multiple COVID-19 vaccines being dispersed across the globe, many of us are entering 2021 with a bit of, dare we...

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Back to Basics: Portfolio Management...

Despite the constant narrative around “unprecedented times” and the “new normal,” if the current market volatility tells us anything, it’s to go back to...

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Three Reasons Why the Mortgage Process Is Ripe for Cha...

No one can deny that the mortgage and real estate industries have been uniquely affected by COVID-19. Social distancing mandates have hindered open house...

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Prescreen Marketing in Today’s Economic Environm...

As industry experts are still unsure when the economy will fully recover, re-entry into marketing preapproved credit offers seems like a far-off proposal. However,...

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Collections Is a Race, Not a Battle: Pre-Delinquent St...

Achieving collection results within the subprime population was challenging enough before the current COVID-19 pandemic and will likely become more difficult now that the...

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Audio: Support Your Borrowers and Reduce Portfolio Vol...

In today’s uncertain economic environment, the question of how to reduce portfolio volatility while still meeting consumers’ needs is on every lender’s mind.  With...

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How Will COVID-19 Impact Consumers’ Payment Prio...

Do consumers pay certain types of credit accounts before others during financial distress? For instance, do they prioritize paying mortgage bills over credit card...

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Consumer Sentiment: The Missing Link Dealerships Need ...

Consumer sentiment can help automotive marketers create a more human connection with...

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CUVs Gain Market Share While Sweet Spot Grows...

Experian recently released its Q1 2020 Market Trends report, which provides insights about the vehicles on the road and the most popular vehicle...

Read More CUVs Gain Market Share While Sweet Spot Grows