Financial Services

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Should social media be used as a factor in credit deci...

In 2017, 81 percent of U.S. Americans have a social media profile, representing a five percent growth compared to the previous year. Pick your...

Read More Should social media be used as a factor in credit decisions?
The struggle is real...

Our national survey found that consumers struggle to find a credit card that meets their needs. They say there are too many options and...

Read More The struggle is real
Experian wins the Javelin Strategy Best Overall Identi...

Earlier this week, Javelin Strategy & Research announced its inaugural edition of the 2017 Identity Proofing Platform Awards. We were honored to see CrossCore...

Read More Experian wins the Javelin Strategy Best Overall Identity Proofing Platform award for CrossCore
Evolution of collections...

The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...

Read More Evolution of collections
Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

Read More Utilizing a customer journey map – from acquisitions through collections
National Hispanic Heritage Month is Sept. 15 to Oct. 1...

With 1 in 6 U.S. residents being Hispanic, now is a great time for financial institutions to reflect on their largest growth opportunity. Here...

Read More National Hispanic Heritage Month is Sept. 15 to Oct. 15
Direct-mail credit marketing: Packing a punch with pri...

Direct mail is dead. It’s so 90s. Digital is the way to reach consumers. Marketers have heard this time and again, and many have...

Read More Direct-mail credit marketing: Packing a punch with print
Who’s on first?...

Evolution of first-party fraud to third Third-party and first-party schemes are now interchangeable, and traditional fraud detection practices are less effective in fighting these...

Read More Who’s on first?
Results reveal success for virtual negotiation in coll...

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

Read More Results reveal success for virtual negotiation in collections space
Riskiest states for e-commerce fraud...

We recently analyzed millions of online transactions from the first half of 2017 to identify fraud attack rates. Here are the top 3 riskiest...

Read More Riskiest states for e-commerce fraud
Laying a foundation for success with the Hispanic mark...

  National Hispanic Heritage Month is observed each year from Sept. 15 to Oct. 15, by celebrating the histories, cultures and contributions of American...

Read More Laying a foundation for success with the Hispanic market
Open up a whole new world of growth with APIs...

We use our laptops and mobile phones every day to communicate with our friends, family, and co-workers. But how do software programs communicate with...

Read More Open up a whole new world of growth with APIs
E-commerce fraud continues to be an area of concern — ...

Since the advent of the internet, our lives have changed drastically for the better. We can perform many of life’s daily activities from the...

Read More E-commerce fraud continues to be an area of concern — just look to the West and the South
Putting Customer Experience at the core of your debt c...

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

Read More Putting Customer Experience at the core of your debt collection strategy
The State of Student Loan Debt in 2017...

School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....

Read More The State of Student Loan Debt in 2017