Debt & Collections
North America Trends Report...
It’s clear that the digital transformation we experienced this year is here to stay. While there are many positives associated with this transformation –...
Utilities Q&A Perspective Series: To Deposit or N...
New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships....
Adapting to the New Collections Landscape...
Consumer behavior and payment trends are constantly evolving, particularly in a rapidly changing economic environment. Faced with changing demands, including an accelerated shift to...
Collections Is a Race, Not a Battle: Pre-Delinquent St...
Achieving collection results within the subprime population was challenging enough before the current COVID-19 pandemic and will likely become more difficult now that the...
Utilities Q&A Perspective Series: How to Collect ...
New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships...
How Will COVID-19 Impact Consumers’ Payment Prio...
Do consumers pay certain types of credit accounts before others during financial distress? For instance, do they prioritize paying mortgage bills over credit card...
Impacts of the COVID-19 Crisis on Income and Employmen...
With many individuals finding themselves in increasingly vulnerable positions due to COVID-19, lenders must refine their policies based on their consumers’ current financial situations....
Utilities Q&A Perspective Series: Navigating the ...
The COVID-19 pandemic has created unprecedented challenges for the utilities industry. This includes the need to plan for – and be prepared to respond...
Q&A Perspective Series: The Economic Impact of CO...
The economic impact of the COVID-19 health crisis is ever-evolving and requires great flexibility and planning from lenders. Shannon Lois, Experian’s Senior Vice President,...
Q&A Perspective Series: COVID-19 and the New Lend...
The coronavirus (COVID-19) outbreak is causing widespread concern and economic hardship for consumers and businesses across the globe – including financial institutions, who have...
Experian’s 2020 Global Identity and Fraud Report...
Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...
A Ticket to the Future: Top Trends, the Latest Tech, M...
Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...
Recession Readiness Checklist...
Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...
2020 Top Trends for Financial Services to Kick Off the...
It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...
Don’t Fall Victim to Credit Ghosting...
If you’ve been on the dating scene in the last few years, you’re probably familiar with ghosting. For those of you who aren’t, I’ll...