Debt & Collections

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Global Insights Report: The Impact of COVID-19 on Cons...

According to Experian’s latest Global Insights Report, 38% of consumers expect to increase their online activity in the next 12 months. The report also...

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The Future of Debt Collections...

Dealing with challenges is part of the collections process. But in today’s economic environment, there are even more barriers to overcome. Since it is...

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North America Trends Report...

It’s clear that the digital transformation we experienced this year is here to stay. While there are many positives associated with this transformation –...

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Utilities Q&A Perspective Series: To Deposit or N...

New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships....

Read More Utilities Q&A Perspective Series: To Deposit or Not To Deposit? That Is the Question
Adapting to the New Collections Landscape...

Consumer behavior and payment trends are constantly evolving, particularly in a rapidly changing economic environment. Faced with changing demands, including an accelerated shift to...

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Collections Is a Race, Not a Battle: Pre-Delinquent St...

Achieving collection results within the subprime population was challenging enough before the current COVID-19 pandemic and will likely become more difficult now that the...

Read More Collections Is a Race, Not a Battle: Pre-Delinquent Strategies for the Subprime Population
Utilities Q&A Perspective Series: How to Collect ...

New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships...

Read More Utilities Q&A Perspective Series: How to Collect When You’re Not Collecting
How Will COVID-19 Impact Consumers’ Payment Prio...

Do consumers pay certain types of credit accounts before others during financial distress? For instance, do they prioritize paying mortgage bills over credit card...

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Impacts of the COVID-19 Crisis on Income and Employmen...

With many individuals finding themselves in increasingly vulnerable positions due to COVID-19, lenders must refine their policies based on their consumers’ current financial situations....

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Utilities Q&A Perspective Series: Navigating the ...

The COVID-19 pandemic has created unprecedented challenges for the utilities industry. This includes the need to plan for – and be prepared to respond...

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Q&A Perspective Series: The Economic Impact of CO...

The economic impact of the COVID-19 health crisis is ever-evolving and requires great flexibility and planning from lenders. Shannon Lois, Experian’s Senior Vice President,...

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Q&A Perspective Series: COVID-19 and the New Lend...

The coronavirus (COVID-19) outbreak is causing widespread concern and economic hardship for consumers and businesses across the globe – including financial institutions, who have...

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Experian’s 2020 Global Identity and Fraud Report...

Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...

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A Ticket to the Future: Top Trends, the Latest Tech, M...

Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...

Read More A Ticket to the Future: Top Trends, the Latest Tech, Marketing Mavens and More
Recession Readiness Checklist...

Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...

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