Debt & Collections

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The collections landscape is changing as a result of new and upcoming legislation and increased expectations from consumers. Because of this, businesses are looking...

August 30, 2021 by Alison Kray

The Telephone Consumer Protection Act (TCPA), which regulates telemarketing calls, autodialed calls, prerecorded calls, text messages and unsolicited faxes, was originally passed in 1991....

August 12, 2021 by Alison Kray

The pandemic changed nearly everything – and consumer credit is no exception. Data, analytics, and credit risk decisioning are gaining an even more significant...

June 24, 2021 by Alison Kray

According to Experian’s latest Global Insights Report, 38% of consumers expect to increase their online activity in the next 12 months. The report also...

February 19, 2021 by Alison Kray

Dealing with challenges is part of the collections process. But in today’s economic environment, there are even more barriers to overcome. Since it is...

February 18, 2021 by Laura Burrows

It’s clear that the digital transformation we experienced this year is here to stay. While there are many positives associated with this transformation –...

December 16, 2020 by Alison Kray

New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships....

November 18, 2020 by Laura Burrows

Consumer behavior and payment trends are constantly evolving, particularly in a rapidly changing economic environment. Faced with changing demands, including an accelerated shift to...

October 5, 2020 by Laura Burrows

Achieving collection results within the subprime population was challenging enough before the current COVID-19 pandemic and will likely become more difficult now that the...

August 17, 2020 by Erik Svensen

New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships...

August 11, 2020 by Laura Burrows

Do consumers pay certain types of credit accounts before others during financial distress? For instance, do they prioritize paying mortgage bills over credit card...

July 30, 2020 by Sid Naik

With many individuals finding themselves in increasingly vulnerable positions due to COVID-19, lenders must refine their policies based on their consumers’ current financial situations....

May 27, 2020 by Laura Burrows

The COVID-19 pandemic has created unprecedented challenges for the utilities industry. This includes the need to plan for – and be prepared to respond...

May 26, 2020 by Laura Burrows

The economic impact of the COVID-19 health crisis is ever-evolving and requires great flexibility and planning from lenders. Shannon Lois, Experian’s Senior Vice President,...

May 20, 2020 by Alison Kray

The coronavirus (COVID-19) outbreak is causing widespread concern and economic hardship for consumers and businesses across the globe – including financial institutions, who have...

April 23, 2020 by Laura Burrows