Debt & Collections
Experian’s 2020 Global Identity and Fraud Report...
Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...
A Ticket to the Future: Top Trends, the Latest Tech, M...
Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...
Recession Readiness Checklist...
Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...
2020 Top Trends for Financial Services to Kick Off the...
It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...
Don’t Fall Victim to Credit Ghosting...
If you’ve been on the dating scene in the last few years, you’re probably familiar with ghosting. For those of you who aren’t, I’ll...
State of Credit 2019: Rounding Out the Decade...
As consumers prepare for the next decade, we look at how we’re rounding out this year. The results? The average American credit score is...
Customer Loyalty and Fluidity in AFS and Traditional L...
Article written by Melanie Smith, Senior Copywriter, Experian Clarity Services, Inc. It’s been almost a decade since the Great Recession in the United States...
It’s Getting Late Early Around Here...
Retailers are already starting to display their Christmas decorations in stores and it’s only early November. Some might think they are putting the cart...
An Update on the Proposed CFPB Debt Collection Regulat...
To provide consumers with clear-cut protections against disturbance by debt collectors, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM)...
Are You Ready for the New CFPB Regulation?...
Earlier this year, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM) to implement the Fair Debt Collection Practices Act...
Streamline Your Collections Processes with Advanced An...
The fact that the last recession started right as smartphones were introduced to the world gives some perspective into how technology has changed over...
Why You Need to Pay Close Attention to TCPA...
Have you seen the latest Telephone Consumer Protection Act (TCPA) class action lawsuit? TCPA litigations in the communications, energy and media industries are dominating...
Stop Trying to Collect from Synthetic Identities...
Friend or foe? Sophisticated criminals put a great deal of effort into creating convincing, verifiable personas (AKA synthetic identities). Once the fictional customer has...
Your Keys to Unlocking Debt Management Success...
Debt management is becoming increasingly complex. People don’t answer their phones anymore. There are many, many communication channels available (email, text, website, etc.) and...
CECL Q&A with Gavin Harding and Jose Tagunicar...
Financial institutions preparing for the launch of the Financial Accounting Standard Board’s (FASB) new current expected credit loss model, or CECL, may have concerns...