Support Contact Information
Customer Support
For product, data, or invoice related questions
  • General questions about your Business Information Account
  • Billing Questions
  • General questions on BIQ access
  • Creating or modifying users via Experian’s Web Access Control System (EWACS)
Call us at:
1 800 520 1221

We’re open:
8:00 a.m.–5:00 p.m. CST

Email us at:
Technical Support
For issues with logging in, forgot your password, or other unexpected errors
Call us at:
1 800 854 7201

We’re open:
7:00 a.m. — 8:00 p.m. CST, Monday thru Friday
7:00 a.m. — 8:00 p.m. CST, Saturday
7:00 a.m. — 7:00 p.m. CST, Sunday

On-call support is available after hours.

Email us at:
Commercial Relations
For business credit report disputes, to report business fraud, other areas regarding business adverse action
Call us at:
1 888 211 0728

We’re open:
10:00 a.m. - 6:00 p.m. CST

To submit a credit dispute, email your marked-up business credit report and explanation to:
Business Credit Disputes

To obtain a copy of a commercial credit report based on credit denial or adverse action (must have a denial of credit letter):
Request for Commercial Report

To purchase a copy of your commercial credit report:
Order Your Business Credit Report
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