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Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

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National Hispanic Heritage Month is Sept. 15 to Oct. 1...

With 1 in 6 U.S. residents being Hispanic, now is a great time for financial institutions to reflect on their largest growth opportunity. Here...

Read More National Hispanic Heritage Month is Sept. 15 to Oct. 15
Direct-mail credit marketing: Packing a punch with pri...

Direct mail is dead. It’s so 90s. Digital is the way to reach consumers. Marketers have heard this time and again, and many have...

Read More Direct-mail credit marketing: Packing a punch with print
Who’s on first?...

Evolution of first-party fraud to third Third-party and first-party schemes are now interchangeable, and traditional fraud detection practices are less effective in fighting these...

Read More Who’s on first?
Results reveal success for virtual negotiation in coll...

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

Read More Results reveal success for virtual negotiation in collections space
Riskiest states for e-commerce fraud...

We recently analyzed millions of online transactions from the first half of 2017 to identify fraud attack rates. Here are the top 3 riskiest...

Read More Riskiest states for e-commerce fraud
Laying a foundation for success with the Hispanic mark...

  National Hispanic Heritage Month is observed each year from Sept. 15 to Oct. 15, by celebrating the histories, cultures and contributions of American...

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Trilogy: Increasing engagement in cybersecurity (Part ...

Cybersecurity cannot be successful if siloed. The entire organization must be part of the effort. Take these steps to ensure a more engaged relationship...

Read More Trilogy: Increasing engagement in cybersecurity (Part 3)
Open up a whole new world of growth with APIs...

We use our laptops and mobile phones every day to communicate with our friends, family, and co-workers. But how do software programs communicate with...

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E-commerce fraud continues to be an area of concern — ...

Since the advent of the internet, our lives have changed drastically for the better. We can perform many of life’s daily activities from the...

Read More E-commerce fraud continues to be an area of concern — just look to the West and the South
Putting Customer Experience at the core of your debt c...

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

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Trilogy: Increasing engagement in cybersecurity (Part ...

There’s a consensus that too many C-suite executives are disengaged with their organization’s cybersecurity efforts. That indifference can seriously hamper an organization’s ability to...

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Trilogy: Increasing engagement in cybersecurity (Part ...

Leadership and Cybersecurity Multiple studies suggest many executives aren’t as engaged as they should be when ensuring their organizations are prepared to mitigate and...

Read More Trilogy: Increasing engagement in cybersecurity (Part 1)
The State of Student Loan Debt in 2017...

School is nearly back in session. You know what that means? The next wave of college students is taking out their first student loans....

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Is there really a student loan debt crisis?...

There’s no shortage of headlines alluding to a student loan crisis. But is there a crisis brewing or is this just a headline grab?...

Read More Is there really a student loan debt crisis?