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Utilities Q&A Perspective Series: How to Collect ...

New challenges created by the COVID-19 pandemic have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships...

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Global Insights Report: Changing Consumer Behaviors an...

The COVID-19 pandemic created a global shift in the volume of online activity and experiences over the past several months. Not only are consumers...

Read More Global Insights Report: Changing Consumer Behaviors and Evolving Business Strategies
Audio: Support Your Borrowers and Reduce Portfolio Vol...

In today’s uncertain economic environment, the question of how to reduce portfolio volatility while still meeting consumers’ needs is on every lender’s mind.  With...

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The State of the Economy in July 2020...

As the COVID-19 pandemic continues to create uncertainty for the U.S. economy, different states and industries have seen many changes with each passing month....

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How Will COVID-19 Impact Consumers’ Payment Prio...

Do consumers pay certain types of credit accounts before others during financial distress? For instance, do they prioritize paying mortgage bills over credit card...

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Consumer Sentiment: The Missing Link Dealerships Need ...

Consumer sentiment can help automotive marketers create a more human connection with...

Read More Consumer Sentiment: The Missing Link Dealerships Need to Move Forward
CUVs Gain Market Share While Sweet Spot Grows...

Experian recently released its Q1 2020 Market Trends report, which provides insights about the vehicles on the road and the most popular vehicle...

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Early Impacts of COVID-19: Incentives Boost Market Sha...

Origination data from April and May provide some insight into the more immediate effects of the pandemic on the automotive...

Read More Early Impacts of COVID-19: Incentives Boost Market Share for Captive Lenders
Audio: Make Your Fraud Plan Recession-Ready – Yo...

Experian’s Chris Ryan and Bobbie Paul recently re-joined David Mattei from Aite to discuss how emerging fraud trends and changes in consumer behavior will...

Read More Audio: Make Your Fraud Plan Recession-Ready – Your 90 Day and Beyond Fraud Plan
The Impacts of COVID-19 on E-commerce Retail...

Pre COVID-19, operations functions for retailers and financial institutions had not typically consisted of a remote (stay at home) workforce. Some organizations were better...

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How to Detect and Prevent Fraud Rings...

Every few months we hear in the news about a fraud ring that has been busted here in the U.S. or in another part...

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Audio: Make Your Fraud Plan Recession-Ready – Yo...

Experian’s own Chris Ryan and Bobbie Paul recently joined David Mattei from Aite to discuss the latest research and insights into emerging fraud schemes...

Read More Audio: Make Your Fraud Plan Recession-Ready – Your 30-60 Day Fraud Plan
Audio: What Is Account Management?...

Account management is a critical strategy during any type of economy (pro-cycle, counter-cycle, cycle neutral). In times like these, marked by economic volatility, it...

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Lower Auto Finance Delinquency Rates; Continued Popula...

In Q1 2020, 30-day delinquencies decreased from 1.98 percent in Q1 2019 to 1.93 percent, while 60-day delinquencies dropped from 0.68 percent to...

Read More Lower Auto Finance Delinquency Rates; Continued Popularity of Used Vehicles in Q1
Experian Launches Ascend Portfolio Loss Forecaster wit...

Today, Experian and Oliver Wyman launched the Ascend Portfolio Loss ForecasterTM, a solution built to help lenders make better decisions – during COVID-19 and...

Read More Experian Launches Ascend Portfolio Loss Forecaster with Oliver Wyman