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In addition to behavioral models, collections and account management groups need the ability to implement collections workflow strategies in order to effectively handle and...

May 22, 2009 by Jeff Bernstein

Does the rule list the Red Flags? The Identity Theft Red Flags Rule provides several examples of Red Flagsin four separate categories: 1. alerts...

May 15, 2009 by Keir Breitenfeld

Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...

May 14, 2009 by Jeff Bernstein

Currently, financial institutions focus on the existing customer base and prioritize collections to recover more cash, and do it faster. There is also a...

May 14, 2009 by Jeff Bernstein

The Federal Trade Commission announced on April 30, one day before the intended May 1 Red Flags Ruleenforcement deadline, a third extension of that...

May 14, 2009 by Keir Breitenfeld

By: Tom Hannagan As I’m preparing for traveling to the Baker Hill Solution Summit next week, I thought I would revisit the ideas of risk-based...

April 24, 2009 by Guest Contributor

1.       Portfolio Management – You should really focus on this topic in 2009.  With many institutions already streamlining the origination process, portfolio management is...

April 24, 2009 by Guest Contributor

The debate continues in the banking industry — Do we push the loan authority to the field or do we centralize it (particularly when...

April 24, 2009 by Guest Contributor

I was recently asked in a comment, "What do we have to do to become compliant?" Great question. There is not a single path...

April 24, 2009 by Keir Breitenfeld

The way in which you communicate with your customers really does impact the effectiveness of your collections operation. At the heart of any collections...

April 24, 2009 by Jeff Bernstein

2007 and 2008 saw a rapid change of consumer behaviors and it is no surprise to most collections professionals that the existing collections scoring...

April 24, 2009 by Jeff Bernstein

Due to the recent economic events, increased collections workloads are straining client infrastructures and resources. Most clients in North America operate their delinquent accounts...

April 17, 2009 by Jeff Bernstein

Our current collections management landscape is seeing unprecedented consumer debt burdens: Total consumer debt o/s is at $14 trillion as of Jan ’09 Revolving...

April 17, 2009 by Jeff Bernstein

We’ve stopped taking phone applications and are using the out-of-wallet questions for Internet credit applications. Are we going overboard? The Red Flags Rule does...

April 17, 2009 by Keir Breitenfeld

As we approach the FTC's May 1, 2009 Red Flags Rule enforcement deadline, we are still working with many of our existing and prospective...

April 17, 2009 by Keir Breitenfeld