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Understanding the Champion/Challenger testing strategy As the economic world continues to change, collection strategy testing becomes increasingly important. Champion/Challenger strategy testing is performed using...

April 9, 2009 by Jeff Bernstein

I encourage all of you to have a look at this newly launched Federal Trade Commission Web site dedicated to the Red Flags Rule...

April 7, 2009 by Keir Breitenfeld

By: Tom Hannagan Beyond the financial risk management considerations related to a bank’s capital, which would be directly impacted by Troubled Asset Relief Program...

April 7, 2009 by Guest Contributor

In addition to behavioral models, collectionsmanagement and account management groups need the ability to implement strategies in order to effectively handle and process accounts,...

April 7, 2009 by Jeff Bernstein

This post continues the feature from my colleague and guest blogger, Mark Sofietti, Associate Process Architect in Advisory Services at Baker Hill, a part...

April 3, 2009 by Guest Contributor

I’ve previously posted content around an overall risk-based approach to Red Flags compliance. I also want to keep current in mentioning the use of...

April 2, 2009 by Keir Breitenfeld

Behavioral scoring is one of the most important tools that allow collections managementand account management groups to evaluate accounts in an efficient and cost-effective...

April 2, 2009 by Jeff Bernstein

Regardless of the specific checks and overall processes incorporated into your Red Flags Identity Theft Prevention Program, the use of an automated decisioning strategy...

April 2, 2009 by Keir Breitenfeld

Have you ever wondered how your current collections workflow process evolved to its current state? To start at the beginning, let’s rewind to medieval...

March 31, 2009 by Jeff Bernstein

We have talked about: the creation of the vision for our loan portfolios (current state versus future state) – e.g. the strategy for moving...

March 27, 2009 by Guest Contributor

As stated in an earlier posting, healthcare providers should ensure appropriate compliance with the Red Flags Rule. There continues to be healthy debate as...

March 27, 2009 by Keir Breitenfeld

If the business is a creditor or a “financial institution” (defined as a depository institution) that offers covered accounts, you must develop a Program...

March 25, 2009 by Keir Breitenfeld

They have started to shift away from time-based collections managementactivities (the 30-, 60-, 90-day bucket approach). Instead, the focus is migrating towards the development...

March 25, 2009 by Jeff Bernstein

By: Prince Varma Good day all. My last blog revolved around practical approaches to effective client relationship management. It time to get back to...

March 25, 2009 by Guest Contributor

By: Prince Varma Part 2 Two additional tactics that you should incorporate into your relationship management penetration strategy include: Conducting relationship reviews in addition...

March 25, 2009 by Guest Contributor