Tag: customer experience

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Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

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Stopping fraud with efficiency...

Newest technology doesn’t mean best when it comes to stopping fraud I recently attended the Merchant Risk Conference in Las Vegas, which brings together...

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Happy Holidays! You’ve been breached....

Happy holidays! It’s the holiday season and a festive time of year. Colorful lights, comfort food and holiday songs – all of these things...

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Top 10 Reasons People Love Credit Unions...

Since 1948, International Credit Union Day – a time to recognize the credit union movement – has been celebrated the third Thursday of October. The...

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Business case for data quality management...

For years, organizations have used data to improve operational efficiencies and cost savings. Now they are beginning to use data to optimize or improve...

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New type of loyalty fraud in the headlines (again)...

Loyalty fraud and the customer experience Criminals continue to amaze me. Not surprise me, but amaze me with their ingenuity. I previously wrote about...

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Resolving to be ready for TCPA in 2016...

As thought leaders in every industry make predictions for what 2016 will bring, I’m guessing there will be a few constants. New couples will...

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‘Twas Days after Black Friday…...

Customer Experience during the holiday shopping season During the holidays, consumers transact at a much greater rate than any other time of the year....

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Fraud Prevention: The delicate balance between custome...

Protecting your customer The impact of fraud on the customer relationship Sadly fraudsters seem to always be one-step ahead of fraud-prevention strategies, causing organizations...

Read More Fraud Prevention: The delicate balance between customer and criminal
Using data to understand customer preferences...

In today's data driven world, decisioning strategies can no longer be one-dimensional and only risk-focused. By employing a multidimensional decisioning approach, companies can deliver...

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Authentication through device intelligence...

With more than one-third of customers interacting with a single business in five or more channels and more than 85 percent of consumers using...

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Building a Generation of Relationship Bankers: One Bra...

By: Kyle Enger, Executive Vice President of Finagraph Small business remains one of the largest and most profitable client segments for banks. They provide...

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Driving value through customer loyalty and advocacy...

A comprehensive customer-experience strategy can give companies the competitive edge needed in a market where price, products and service can no longer be considered...

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“Don’t Stink” is a stinky customer experience strategy...

Customer experience strategies for success Sometimes it’s easier to describe something as the opposite of something else.  Being “anti-” something can communicate something meaningful....

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