Tag: customer experience

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Stopping fraud with efficiency...

Newest technology doesn’t mean best when it comes to stopping fraud I recently attended the Merchant Risk Conference in Las Vegas, which brings together...

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Happy Holidays! You’ve been breached....

Happy holidays! It’s the holiday season and a festive time of year. Colorful lights, comfort food and holiday songs – all of these things...

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Top 10 Reasons People Love Credit Unions...

Since 1948, International Credit Union Day – a time to recognize the credit union movement – has been celebrated the third Thursday of October. The...

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New type of loyalty fraud in the headlines (again)...

Loyalty fraud and the customer experience Criminals continue to amaze me. Not surprise me, but amaze me with their ingenuity. I previously wrote about...

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Resolving to be ready for TCPA in 2016...

As thought leaders in every industry make predictions for what 2016 will bring, I’m guessing there will be a few constants. New couples will...

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‘Twas Days after Black Friday…...

Customer Experience during the holiday shopping season During the holidays, consumers transact at a much greater rate than any other time of the year....

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Fraud Prevention: The delicate balance between custome...

Protecting your customer The impact of fraud on the customer relationship Sadly fraudsters seem to always be one-step ahead of fraud-prevention strategies, causing organizations...

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Building a Generation of Relationship Bankers: One Bra...

By: Kyle Enger, Executive Vice President of Finagraph Small business remains one of the largest and most profitable client segments for banks. They provide low cost deposits, high-quality loans and offer numerous cross-selling opportunities. However, recent reports indicate that a majority of business owners are dissatisfied with their banking...

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“Don’t Stink” is a stinky customer experience strategy...

Customer experience strategies for success Sometimes it’s easier to describe something as the opposite of something else.  Being “anti-” something can communicate something meaningful. Cultural movements in the past have taken on these monikers:  consider the “anti-establishment” or “anti-war” movements.  We all need effective anti-virus protection.  And there are...

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