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Call Center Scheduler
Increase your connects by calling at the right time.

Call Center SchedulerSM leverages Experian's comprehensive data to match the best time of day to most likely reach a debtor, helping to improve your hourly connect rate by 10 to 30 percent. Increase connects by calling at the right time.

Eliminate wasted calling efforts

Improve your efficiency by eliminating wasted calling efforts and reducing outbound call volumes that do not elicit contact.

Improve staffing placement

Implement improved staffing placements by planning around the calling patterns of your accounts.

Combine custom scoring for other desired behaviors

Combine Call Center Scheduler with custom collections models that correlate with other desired behaviors for a significant bottom-line improvement.

Features

Reliably predicts your ability to make contact

Uses rich data sources

Demographics, geodemographics and lifestyle data are used to reliably predict the best time to call.

Scores a living unit at one of four times

With four time-of-day scores, you can optimize your dialing queue with logical follow-up times.

Five probability tiers are part of the scoring

To maximize queuing, living units are scored separately by each model by one of five probability tiers.

For more information on this product, please contact us at 888 414 1120.


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For more information, please contact us at 888 414 1120.
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