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Collections Optimization Manager

Collect More Revenue With Actionable Insight

Experian Health Collections Optimization Manager boosts revenue and reduces collections costs by scoring and segmenting patient accounts, directing them to the right team at the right time and evaluating the effectiveness of in-house and agency collection strategies.

Attack Patient Bad Debt

Built on Experian’s decades of collections and consulting expertise and proven best practices for healthcare, Collections Optimization Manager applies advanced data and analytics to the collections process so healthcare organizations can take a more proactive approach to capturing patient balances. By assessing a patient’s financial situation and routing accounts to the optimal collections resource, providers are able to improve cash collections and reduce expenses.

Monitor Financial Triggers

Maximize results by consistently monitoring patient accounts for changes in their ability to pay. Providing collections staff with targeted, timely updates – such as when a patient files for bankruptcy, secures additional credit or refinances a home – is proven to dramatically improve recovery rates.

Benchmark Performance

Centralized reporting and benchmarking tools allow users to monitor and control the performance of all patient collections resources, access reports and reconcile agency-managed accounts. This powerful, decision-making platform also delivers key analytical insights that can positively affect revenue cycle management by optimizing processes, improving cash flow and forecasting future cash collections based on a variety of key performance indicators.

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.