Patient Access

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The future of patient access: digital front door...

Experian Health products referenced in this blog post: Patient Engagement Solutions Patient Scheduling Precise ID Patient Payment Estimates Patient Payment Solutions To access more...

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Success at a glance: finding unidentified coverage...

for our upcoming webinar with Banner Health, where attendees will gain insights into the organization’s workflow and processes.  It is estimated that 30-50% of...

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COVID-19 vaccine distribution: 4 ways providers can wi...

It’s been almost an entire year since COVID-19 changed life as we know it. The good news? A vaccine has finally arrived and is...

Read More COVID-19 vaccine distribution: 4 ways providers can win with online self-scheduling
How to close gaps in care with automated patient outre...

Scheduling an appointment shouldn’t be complicated. Yet too often, patients are left to figure out their next move alone, with just a single phone...

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What is revenue cycle management?...

There is no question that providers’ bottom line has been hit hard this year, and a new surge in COVID-19 is bound to threaten...

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2021 patient experience predictions...

As 2020 draws to a close and headlines hint that the end might finally be in sight for the pandemic, the healthcare industry is...

Read More 2021 patient experience predictions
Success at a glance: call center scheduling...

The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have...

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How health plans can reduce ED visits and readmissions...

Visits to emergency departments (ED) dropped by 42% in the early months of COVID-19, according to the CDC. In pre-pandemic times, this might have...

Read More How health plans can reduce ED visits and readmissions post-pandemic
Patient acquisition and retention strategies to implem...

A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors....

Read More Patient acquisition and retention strategies to implement post COVID-19