Patient Access

Learn how to improve patient access by verifying critical patient information and collecting patient payments prior to service.

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What do patients and providers really think about patient access services in 2024? Drawing insights from more than 1000 patients and 200 healthcare executives,...

Published: May 21, 2024 by Experian Health

Many healthcare providers believe pairing “revenue cycle” with a qualifier like “predictable” is an oxymoron. From healthcare staffing shortages that slow down reimbursement tasks...

Published: May 13, 2024 by Experian Health

Improving the patient pre-registration process continues to present a challenge on both sides of the front desk. For patients, dealing with paperwork, struggling to...

Published: May 2, 2024 by Experian Health

The State of Patient Access 2024 is the fourth in a series of patient and provider surveys that began in 2020. This year’s report compares...

Published: April 29, 2024 by Experian Health

“With our paper-based systems, we were stuck in the 1990s.” For Anthony Myers, Director of Admitting and Registration at West Tennessee Healthcare (WTH), outdated...

Published: April 22, 2024 by Experian Health

A recent Peterson-KFF brief found that around 20 million adults have unpaid medical bills, with 14 million owing at least $1,000. Data from the...

Published: April 17, 2024 by Experian Health

Time is not on the side of patient intake personnel. Getting bogged down with complex manual data collection isn’t ideal when a worried family...

Published: April 15, 2024 by Experian Health

Discovering that a patient’s insurance doesn’t cover planned care is frustrating for patients and providers. With revenue and patient satisfaction on the line, verifying...

Published: March 25, 2024 by Experian Health

Patient expectations of their healthcare providers have changed. Today, patients expect providers to offer the same convenience as their favorite e-commerce site, with intuitive...

Published: March 18, 2024 by Experian Health

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