Tag: patient experience

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Rescheduling COVID-deferred screening appointments wit...

More than 40% of patients surveyed skipped medical care in the early months of the pandemic, according to a recent study by researchers at...

Read More Rescheduling COVID-deferred screening appointments with automated patient outreach
Beyond the pandemic: digital patient intake is here to...

Will handshakes become a thing of the past? Will face masks become a regular feature of flu season? Will home-working remain popular, even after...

Read More Beyond the pandemic: digital patient intake is here to stay
10 ways to schedule your patients effectively...

Consumers today want more flexible and convenient access to care, preferably through the self-service experience they are accustomed to in other areas of their...

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What is a Unique Patient Identifier?...

There is no shortage of data in the healthcare industry. Unfortunately, more data doesn’t always mean better data – especially when it comes to...

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Success at a glance: 24/7 patient access...

The age of consumerism has been a catalyst in the shift towards patient-centered care, driving hospitals and health systems across the board to evaluate...

Read More Success at a glance: 24/7 patient access
Five keys to tackling flu season as it collides with C...

With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the...

Read More Five keys to tackling flu season as it collides with COVID-19
How automating charity care eligibility improves the p...

There’s a phenomenon in online product reviews where the customer seems to love their purchase, yet gives it only one or two stars. Why...

Read More How automating charity care eligibility improves the patient financial experience
How to ‘unlock’ healthcare’s digital front door...

The term “digital front door” is one of the biggest buzz words in healthcare, and thanks to COVID-19, we can expect to see it...

Read More How to ‘unlock’ healthcare’s digital front door
Nobody likes surprises: how to add transparency to you...

For many patients, unanticipated healthcare bills are up there with car breakdowns and untimely home repairs. No one likes a surprise bill. But when...

Read More Nobody likes surprises: how to add transparency to your billing process