Patient Engagement

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How data-driven technology can reduce surprise billing...

For many patients, the unknown cost of unexpected care is a source of anxiety: two-thirds of Americans are “very worried” or “somewhat worried” about...

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Q&A with Experian Health Patient Access leader on...

Experian Health announced it has acquired MyHealthDirect, a SaaS-based company specializing in digital coordination solutions in scheduling. We interviewed Jason Considine, Experian Health general...

Read More Q&A with Experian Health Patient Access leader on MyHealthDirect Acquisition and enhancing the patient experience
How to safeguard patient data and prevent medical iden...

Medical identity theft is a growing problem for the healthcare industry: nearly 15.1 million patient records were compromised in 2018, an increase of nearly...

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How to boost patient engagement with patient portals...

“Build it and they will come” might work for 1980s movie characters, multinational coffee franchises and beloved sports teams, but it’s not a great...

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Best practices for secure patient portals...

The roll-out of patient portals has been a slow burn. While consumer finance, retail and other markets have given customers secure electronic access to...

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How to develop patient-friendly billing practices...

Consumers are bearing a bigger burden of healthcare costs than ever before. As the third largest payer behind Medicare and Medicaid, many patients find...

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How to make price transparency less confusing for pati...

Patients are paying significantly more for healthcare these days. The typical patient spent $10,739 in 2017, compared to just $355 in 1970. And the percentage of...

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Personalized patient estimates create better experienc...

As of January 1, 2019, thousands of hospitals in the U.S. are being required to post an online list of the cost of their...

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How to do more with patient portals...

In healthcare, patient-facing technology and electronic health records are meant to improve the overall patient experience. Yet, in a recent Black Book survey, the...

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