Patient Engagement

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The rise of digital healthcare solutions: optimizing t...

From airlines to cafés to car manufacturers, businesses across America are scrambling to respond to the challenge of COVID-19. In healthcare, services are being...

Read More The rise of digital healthcare solutions: optimizing the patient journey in a post-COVID world
How automating charity care eligibility improves the p...

There’s a phenomenon in online product reviews where the customer seems to love their purchase, yet gives it only one or two stars. Why...

Read More How automating charity care eligibility improves the patient financial experience
How to ‘Unlock’ Healthcare’s Digital Front Door...

The term “digital front door” is one of the biggest buzz words in healthcare, and thanks to COVID-19, we can expect to see it...

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COVID-19 Impacts: Patient Engagement...

A hundred years ago, the Spanish flu pandemic led to a revolution in public health. Healthcare systems were overhauled, national health surveys were launched,...

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Preparing for “after COVID-19” – how can healthcare pr...

The novel coronavirus pandemic crisis of 2020 has plunged the healthcare system, and frankly the whole economy, into a dark place. It will take...

Read More Preparing for “after COVID-19” – how can healthcare providers get ready for the pandemic’s re-scheduling aftermath?
Three ways automation can help weather the storm of un...

Can providers do anything to reduce the amount of care they give away for free, or has this become a cost of doing business?...

Read More Three ways automation can help weather the storm of uncompensated care
How health plans can prepare now to close gaps in care...

During this time when the whole world is wrestling with the Covid-19 crisis, planning for the future is difficult. However, there is no question...

Read More How health plans can prepare now to close gaps in care when COVID-19 subsides
Could the coronavirus make patient portals access poin...

Virtual and remote healthcare platforms really haven’t been a flashpoint of consumer demand. Basic portals have been available for a while, owing to the...

Read More Could the coronavirus make patient portals access point No. 1?
Asking the right questions to protect patient identiti...

They used to be little more than clunky messaging platforms, but today, patient portals are the key to a frictionless digital healthcare experience. Consumers...

Read More Asking the right questions to protect patient identities