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Case Study

ValleyCare Health System

"Since implementing Experian Health Patient Identity Verification, we’ve improved the accuracy of patient demographic information throughout ValleyCare Health System. More valid data up-front means better revenue cycle results on the backend."

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Patient Identity Verification

A Trusted Solution for Patient Identity Management

More than 25% of patient records contain demographic errors. Not surprisingly, these errors can cause a dramatic rise in return mail, fraud rates, denied insurance claims and aging accounts receivable for self-pay patients. Experian Health Patient Identity Verification helps healthcare organizations overcome these patient identity management challenges and accelerate payment by delivering an efficient means for validating and correcting demographic data during pre-registration and check-in.

Easily Identify Every Patient

Patient Identity Verification uses the industry’s most expansive and trustworthy data sources to give patient access staff the latest demographic information, including:

  • Name
  • Address
  • Social Security number (SSN)
  • Date of birth (DOB)
  • Phone
  • County

All returned information meets United States Postal Service® standards and uses appropriate formatting so provider organizations can ensure the proper delivery of patient statements and insurance claims. Using a patient identity management process to validate the identity of every patient prior to treatment also significantly reduces the financial risks associated with medical fraud, return mail and lost invoices.

Experian is a nonexclusive full-service provider licensee of the United States Postal Service®. The following trademarks are owned by the United States Postal Service®. The price for Experian’s services is not established, controlled or approved by the United States Postal Service.

Increase Productivity

By integrating with the industry’s leading information systems, Patient Identity Verification eliminates the need for patient access staff to perform manual updates, expedites the registration process and improves data accuracy across the enterprise.

Prevent Downstream Errors

If patient demographics are not entered correctly at the outset of the revenue cycle, inaccurate information trickles down throughout the rest of the organization. With this patient identity management service in place, healthcare organizations can avoid claim rejections and patient write-offs with reliable demographic validation.

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