Digital Technology

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It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...

January 30, 2020 by Stefani Wendel

This article was updated on September 11, 2023. According to research, only 15% of American consumers have swapped out their go-to credit card in...

January 15, 2020 by Laura Burrows

The challenges facing today’s marketers seem to be mounting and they can feel more pronounced for financial institutions. From customizing messaging and offerings at...

January 7, 2020 by Jesse Hoggard

In today’s ever-changing and hypercompetitive environment, the customer experience has taken center-stage – highlighting new expectations in the ways businesses interact with their customers....

December 3, 2019 by Kelly Nguyen

AI, machine learning, and Big Data – these are no longer just buzzwords. The advanced analytics techniques and analytics-based tools that are available to...

November 12, 2019 by Kelly Nguyen

It’s Halloween time – time for trick or treating, costume parties and monsters lurking in the background. But this year, the monsters aren’t just...

October 23, 2019 by Kathleen Peters

As credit unions look to grow their loan portfolios and acquire new members, improving the member experience is critical to the process and remains...

October 22, 2019 by Kelly Nguyen

Over the years, businesses have gathered a plethora of datasets on their customers. However, there is no value in data alone. The true value...

October 15, 2019 by Kelly Nguyen

To provide consumers with clear-cut protections against disturbance by debt collectors, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM)...

October 14, 2019 by Laura Burrows

Retail banking leaders in a variety of industries (including risk management, credit, information technology and other departments) want to incorporate more data into their...

September 24, 2019 by Kelly Nguyen

The future is, factually speaking, uncertain. We don’t know if we’ll find a cure for cancer, the economic outlook, if we’ll be living in...

September 19, 2019 by Laura Burrows

In today’s age of digital transformation, consumers have easy access to a variety of innovative financial products and services. From lending to payments to...

September 17, 2019 by Brittany Peterson

Experian has been named one of the 10 participants, and only credit bureau, in the initial rollout of the SSA's new eCBSV...

September 11, 2019 by Kathleen Peters

Today is National Fintech Day – a day that recognizes the ever-important role that fintech companies play in revolutionizing the customer experience and altering...

August 20, 2019 by Brittany Peterson

Earlier this year, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM) to implement the Fair Debt Collection Practices Act...

August 19, 2019 by Laura Burrows

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