Digital Technology

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Identity theft strikes anywhere, even on vacation...

A recent Experian survey found that while consumers are getting better about protecting their information on a regular basis, many do not take the...

Read More Identity theft strikes anywhere, even on vacation
Digging a Wider Moat: Apple Shifts to Loyalty...

Apple eschewed banks for a retailer focus onstage at their Worldwide Developers Conference (WWDC) when it spoke to payments. I sense this is an intentional...

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Authentication through device intelligence...

With more than one-third of customers interacting with a single business in five or more channels and more than 85 percent of consumers using...

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Gift cards continue to increase in popularity...

Gift cards are the most requested gift item and have been for the last eight years. Merchants love gift cards because they take up...

Read More Gift cards continue to increase in popularity
An Apple Pay solution that keeps fraud away...

Apple Pay fraud solution Apple Pay is here and so are increased fraud exposures, confirmed losses, and customer experience challenges among card issuers. The...

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More consumers are doing nothing after a data breach...

The experience of being a victim of data breaches has created a shift in consumer behavior and attitude over the past year. A recent...

Read More More consumers are doing nothing after a data breach
Balancing customer acquisitions and fraud prevention...

While marketers typically spend vast amounts of money to increase customer acquisitions, fraud prevention can undercut those efforts. According to a recent 41st Parameter®...

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Managing fraud in a mobile world...

By: Maria Moynihan Mobile devices are everywhere, and landlines and computer desktops are becoming things of the past. A recent American Marketing Association post...

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The diversity of technology complicates customer authe...

According to a recent 41st Parameter® study, 85 percent of consumers use online or mobile channels to conduct...

Read More The diversity of technology complicates customer authentication
What Apple Pay Means for Banks’ Mobile Dreams...

Cherian Abraham, our mobile commerce and payments consultant, recently wrote about the future of mobile banking in regards to the Apple Pay news out...

Read More What Apple Pay Means for Banks’ Mobile Dreams
Survey finds consumers expect more from breached organ...

As data breaches continue to attract publicity, consumers are expecting more from impacted organizations....

Read More Survey finds consumers expect more from breached organizations
Be a mobile banking superhero....

By: Mike Horrocks Last week I had a friend of mine (who would be a self-declared geek) go to GenCon in Indianapolis.  For those...

Read More Be a mobile banking superhero.
Mobile cooperation as a competitive advantage...

By: Mike Horrocks Last week, I spoke to you about an American Banker webinar that Experian hosted on  “What is next for mobile banking”. ...

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Forecasting the next trends in Mobile...

By: Mike Horrocks As summer comes to end, so does the summer reading list but if you are still trying to get one in,...

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Travelers need more than sunscreen to protect themselv...

A recent survey reveals that 30 percent of travelers have experienced identity theft while traveling or know someone who...

Read More Travelers need more than sunscreen to protect themselves