Jeff Bernstein is a senior business consultant with Experian’s Global Consulting Practice. Bernstein has more than 30 years of experience in collections and an extensive consulting background working with global clients in banking and financial services, collections and debt purchasing markets. He is highly sought after for his insight into leveraging data, technology and processes to improve the ability to identify risk and mitigate losses. Bernstein’s comprehensive, results-focused approach involves implementing a leadership-driven performance management process that empowers employees to understand what influences performance, how to measure it, and how to develop the skills they need to be successful and compete at top levels. He understands the complexities and the rapidly changing nature of the industry, from shifts in consumer behavior and the convergence of communications technology to increased regulation and the impact of the economic downturn. Beyond utilizing the right tools and technology as drivers of success, Bernstein simultaneously considers organizational components, particularly the employees, along with change management and impact on culture. He tackles challenges from an organization’s leaderships to assess the role of leaders in driving change and training employees to achieve industry best practices. Prior to joining Experian, Bernstein held several leadership positions at Mastercard Worldwide; Fair, Isaac and Company; and Fleet Financial Group, among others. As a Senior Vice President at Fleet Financial, he oversaw credit risk management and collections for Fleet’s consumer and credit card portfolios and managed lending operations and collections at Fleet Finance. Bernstein holds a Bachelors of Science from Syracuse University.

--Jeff Bernstein

All posts by Jeff Bernstein

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One of the most successful best practices for improving agency performance is the use of scorecards for assessing and rank ordering performance of agencies...

April 25, 2012 by Jeff Bernstein

Auditing provides the organization with assurance that all financial controls are in place to ensure that trust account funds are maintained, access to financial...

March 29, 2012 by Jeff Bernstein

Organizations approach agency management from three perspectives: (1) the need to audit vendors to ensure that they are meeting contractual, financial and legal compliance...

March 6, 2012 by Jeff Bernstein

In my last blog, I discussed the basic concept of a maturation curve, as illustrated below: Exhibit 1 In Exhibit 1, we examine different...

November 25, 2009 by Jeff Bernstein

–by Jeff Bernstein In the current economic environment, many lenders and issuers across the globe are struggling to manage the volume of caseloads coming...

November 23, 2009 by Jeff Bernstein

— by Dan Buell Towards the end of 2007, the management of Bay Area Credit Service embarked on an agressive strategy to dramatically enhance...

November 6, 2009 by Jeff Bernstein

–by Mike Sutton In today’s collections environment, the challenges of meeting an organization’s financial objectives are more difficult than ever. Case volumes are higher,...

October 20, 2009 by Jeff Bernstein

–by Mike Sutton I recently interviewed a number of Experian clients to determine how they believe their organizations and industry peers will prioritize collections...

October 14, 2009 by Jeff Bernstein

Put yourself in the shoes of your collections team. The year ahead is challenging. Workloads are increasing as consumer debt escalates, and collectors are...

August 6, 2009 by Jeff Bernstein

— by Jeff Bernstein So, here I am with my first contribution to Experian Decision Analytics’ collections blog, and what I am discussing has...

July 13, 2009 by Jeff Bernstein

Back during World War I, the concept of “triage” was first introduced to the battlefield. Faced with massive casualties and limited medical resources, a...

May 29, 2009 by Jeff Bernstein

How is your financial institution/organization working to improve your collections work stream? What are some of your keys for collections efficiency? What tools do...

May 29, 2009 by Jeff Bernstein

In addition to behavioral models, collections and account management groups need the ability to implement collections workflow strategies in order to effectively handle and...

May 22, 2009 by Jeff Bernstein

Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...

May 14, 2009 by Jeff Bernstein

Currently, financial institutions focus on the existing customer base and prioritize collections to recover more cash, and do it faster. There is also a...

May 14, 2009 by Jeff Bernstein