Jeff Bernstein is a senior business consultant with Experian’s Global Consulting Practice. Bernstein has more than 30 years of experience in collections and an extensive consulting background working with global clients in banking and financial services, collections and debt purchasing markets. He is highly sought after for his insight into leveraging data, technology and processes to improve the ability to identify risk and mitigate losses. Bernstein’s comprehensive, results-focused approach involves implementing a leadership-driven performance management process that empowers employees to understand what influences performance, how to measure it, and how to develop the skills they need to be successful and compete at top levels. He understands the complexities and the rapidly changing nature of the industry, from shifts in consumer behavior and the convergence of communications technology to increased regulation and the impact of the economic downturn. Beyond utilizing the right tools and technology as drivers of success, Bernstein simultaneously considers organizational components, particularly the employees, along with change management and impact on culture. He tackles challenges from an organization’s leaderships to assess the role of leaders in driving change and training employees to achieve industry best practices. Prior to joining Experian, Bernstein held several leadership positions at Mastercard Worldwide; Fair, Isaac and Company; and Fleet Financial Group, among others. As a Senior Vice President at Fleet Financial, he oversaw credit risk management and collections for Fleet’s consumer and credit card portfolios and managed lending operations and collections at Fleet Finance. Bernstein holds a Bachelors of Science from Syracuse University.

-- Jeff Bernstein

All posts by Jeff Bernstein

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The way in which you communicate with your customers really does impact the effectiveness of your collections operation. At the heart of any collections...

April 24, 2009 by Jeff Bernstein

2007 and 2008 saw a rapid change of consumer behaviors and it is no surprise to most collections professionals that the existing collections scoring...

April 24, 2009 by Jeff Bernstein

Due to the recent economic events, increased collections workloads are straining client infrastructures and resources. Most clients in North America operate their delinquent accounts...

April 17, 2009 by Jeff Bernstein

Our current collections management landscape is seeing unprecedented consumer debt burdens: Total consumer debt o/s is at $14 trillion as of Jan ’09 Revolving...

April 17, 2009 by Jeff Bernstein

Understanding the Champion/Challenger testing strategy As the economic world continues to change, collection strategy testing becomes increasingly important. Champion/Challenger strategy testing is performed using...

April 9, 2009 by Jeff Bernstein

In addition to behavioral models, collectionsmanagement and account management groups need the ability to implement strategies in order to effectively handle and process accounts,...

April 7, 2009 by Jeff Bernstein

Behavioral scoring is one of the most important tools that allow collections managementand account management groups to evaluate accounts in an efficient and cost-effective...

April 2, 2009 by Jeff Bernstein

Have you ever wondered how your current collections workflow process evolved to its current state? To start at the beginning, let’s rewind to medieval...

March 31, 2009 by Jeff Bernstein

They have started to shift away from time-based collections managementactivities (the 30-, 60-, 90-day bucket approach). Instead, the focus is migrating towards the development...

March 25, 2009 by Jeff Bernstein

Part four Improved change management process is one of the items at the very top of many collections professional’s wish list. In most legacy...

March 17, 2009 by Jeff Bernstein

Part 3 Reducing operational and overhead costs starts with the automation of tasks that would otherwise be performed by a human resource. By leveraging...

March 10, 2009 by Jeff Bernstein

Back during World War I, the concept of “triage” was first introduced to the battlefield. Faced with massive casualties and limited medical resources, a...

March 10, 2009 by Jeff Bernstein

Part two Improved collector productivity and cash flow is the concept of doing more work with existing staff or doing the same amount of...

March 5, 2009 by Jeff Bernstein

Part oneIn today’s collections environment, the challenges of meeting an organization’s financial objectives are more difficult than ever. Case volumes are higher, accounts are...

March 3, 2009 by Jeff Bernstein

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