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Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

Read More Utilizing a customer journey map – from acquisitions through collections
Results reveal success for virtual negotiation in coll...

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

Read More Results reveal success for virtual negotiation in collections space
Putting Customer Experience at the core of your debt c...

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

Read More Putting Customer Experience at the core of your debt collection strategy
How Experian’s DataLabs built a first-ever “texting fo...

This summer, Experian is releasing the market’s first-ever credit solution that enables consumers to apply for credit with a simple text message. Utilizing patent-pending...

Read More How Experian’s DataLabs built a first-ever “texting for credit” solution
First wave of Gen Z entering credit ranks...

Millennials have long been the hot topic over the course of the past few years with researchers, brands and businesses all seeking to understand...

Read More First wave of Gen Z entering credit ranks
What bubble?...

Subprime vehicle loans When discussing automotive lending, it seems like one term is on everyone’s lips: “subprime auto loan bubble.” But what is the...

Read More What bubble?
What bubble? Subprime vehicle loans hit Q1 10-year low...

When discussing automotive lending, it seems like one term is on everyone’s lips: “subprime auto loan bubble.” There’s always someone who claims that the...

Read More What bubble? Subprime vehicle loans hit Q1 10-year low; 30-day delinquencies drop
Experian helps automotive dealers make smarter adverti...

Today is a great day for Experian and our automotive clients. We’ve been working with String Automotive for several years, and have now taken...

Read More Experian helps automotive dealers make smarter advertising decisions by transforming market intelligence into targeted actions
Auto loan originations are slowing, now what?...

For an industry that has grown accustomed to sustained year-over-year growth, recent trends are concerning. The automotive industry continued to make progress in the fourth...

Read More Auto loan originations are slowing, now what?
Loan balances reach all-time high, while vehicle price...

With steady sales growth the past several years, the auto industry has had a great run since the trough of the Great Recession in...

Read More Loan balances reach all-time high, while vehicle prices push more people to used cars and leasing
Customer loyalty grows with age...

The auto industry has had an impressive recovery from the Great Recession and has enjoyed steady growth for the past seven years. After bottoming...

Read More Customer loyalty grows with age
Aging auto buyers – cause for concern? Or Willie Sutto...

If you listen to some of the latest auto industry analysis, you might get the impression that the industry is doomed because younger consumers...

Read More Aging auto buyers – cause for concern? Or Willie Sutton-style marketing?
Q4 2016: U.S. Vehicles in Operation...

Latest results from Experian’s Market Trends report shows that 17.3 million new vehicles have been added to the U.S. Market of light-duty vehicles on...

Read More Q4 2016: U.S. Vehicles in Operation
If you live in Michigan, you are more likely to be loy...

With Detroit’s Motor City being the epicenter of the North American automotive manufacturing industry, that detail should come as no surprise. Furthermore, a recent analysis...

Read More If you live in Michigan, you are more likely to be loyal to the brand of car you drive when purchasing your next one
Four-cylinder engine cars are the majority of cars on ...

Experian’s latest Market Trends and Loyalty report shows that for the first time in history, cars with four-cylinder engines have outpaced any other light-duty...

Read More Four-cylinder engine cars are the majority of cars on the road today