Fraud is Getting Smarter. Your Identity Verification Should, Too. Meet Fraud Protect.

by James Maguire 5 min read December 5, 2025

In today’s showrooms, fraud doesn’t walk in wearing an obvious disguise. It looks like a “perfect” deal:

  • Clean driver’s license
  • Solid story
  • Willing to sign anything

… and then the payments never show up.

Your team is stuck in the middle: protect the store from fraud and keep the buying experience fast and friendly. That’s exactly what Fraud Protect™ is built to do—a web-based Experian solution that helps automotive dealers quickly verify customer identities and detect fraud risk right from their CRM, on the customer’s own phone.

How Fraud Protect makes identity verification quick and easy

Fraud Protect is designed to slide into the process you already use, not blow it up. Here’s the actual flow.

1. Launch from your CRM

The dealer starts everything from the CRM:

  • Your team sends the customer a secure link directly from your CRM via SMS or email.
  • The customer opens that link on their own mobile device and completes the flow on their phone.

No special hardware. No juggling devices at the desk.

2. License authentication

Next, the customer authenticates their driver’s license:

  • They scan their license using their phone camera.
  • The image is securely captured and processed in the background to ensure the license complies with standards.

This kicks off document checks and helps anchor the identity to a real-world credential, without unsecured paper or digital copies, creating additional dealership risk!

3. Selfie capture for biometric match

Then Fraud Protect confirms the person matches the document:

  • The customer takes a selfie on their phone.
  • Fraud Protect performs a biometric match between the selfie and the license image.

If someone is trying to use a stolen or borrowed ID, this is where things start to fall apart for them.

4. One-time passcode (OTP) verification

Fraud Protect also validates digital contact points if a heightened risk of third-party fraud is determined :

  • A one-time passcode is sent to confirm the customer’s mobile phone number.
  • The customer enters that OTP, proving they control those channels.

Now you’ve tied a face, an ID, and real contact points together.

5. Identity verification & results into the CRM

Behind the scenes, Fraud Protect:

  • Runs the collected data through Experian’s fraud and identity analytics, including historical identity information and credit usage patterns.
  • Identifies potential risks tied to that identity.
  • Sends clear, easy-to-read results back into the dealer’s CRM—icons, scores and flags your team can actually act on.

Dealerships never leave their system of record; they just see a clean signal on whether to proceed, step up, or take a harder look.

What’s powering all this under the hood

Fraud Protect sits on Experian’s proven fraud and identity stack:

  • Precise ID® – Experian’s identity risk and fraud platform, using machine learning to detect first-party, third-party and synthetic identity fraud. Datos Insights named Experian’s First Party Fraud Scores a Silver Medalist for Best First-Party Fraud Innovation in its 2025 Impact Awards
  • CrossCore® – Experian’s fraud and identity orchestration platform, recognized by KuppingerCole as an Overall, Product, Innovation and Market Leader in Fraud Reduction Intelligence Platforms.

These aren’t just our claims. The superiority of Experian’s fraud prevention capabilities has been recognized by reputable industry experts, such as Datos Insights, Juniper Research, KuppingerCole, and others—proof that the analytics you rely on have been tested and validated outside of your four walls.

What this actually means for dealers

Boil it down, Fraud Protect gives you:

  • Streamlined identity proofing : Customers complete license scan, selfie and OTP verification on their own phone via a secure link from your CRM—no clunky hardware, no awkward workflows. And it works well in-person or remote.
  • Stronger fraud detection up front: Identity, device and contact points are tied together and evaluated using Experian’s fraud analytics, helping you spot high-risk identities before the deal advances.
  • Simple, actionable results for your team: Instead of raw data, users see clear scores, icons and flags in the CRM, so they know when to green-light, step up verification or escalate friction.
  • Documented protection: Creates a consistent, documented identity verification trail that helps show lenders you’ve met your obligations to appropriately verify customers—supporting a stronger fraud mitigation posture and helping reduce fraud-related charge-offs and disputes.

You get more confidence in the deals you say “yes” to, and a better footing when questions come up later.

When to put Fraud Protect on the table

Fraud Protect is worth a serious look if you’re seeing:

  • More ID-related issues or suspicious stories at the desk
  • Growth in remote, digital or hybrid deals where you can’t rely on in-person cues
  • Pressure from lenders or OEMs to tighten identity verification and fraud controls
  • Increasing lender chargebacks or funding challenges tied to suspected fraud or identity concerns
  • Lack of clear criteria for determining which deals to scrutinize more closely and which to fast-track
  • Internal concern about first-party or synthetic fraud sneaking through as “good” deals

In those scenarios, Fraud Protect gives you a way to upgrade your identity verification to something lenders recognize and customers are already used to from other digital experiences.

Explore Fraud Protect: https://www.experian.com/automotive/fraud

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The why behind Experian's acquisition of AtData What happens when a comprehensive email intelligence database joins a global leader in data, analytics and fraud prevention? The acquisition of AtData adds 25+ years of building a complete view of email as an identity signal. Financial institutions can recognize, engage and protect customers unlocking a new standard for the way their teams work and the customer experience. That's what Experian's acquisition of AtData delivers. How we got here Not all email addresses tell the same story. Some are newly created. Some exhibit bot-like patterns. Some are inconsistent with every other signal you have about that person. Imagine a real customer. You have a job. You shop online. You have a primary email from your employer, a personal Gmail you've used for 15 years, and an old Yahoo address you still use for shopping because you've been using it since college. You're an engaged customer who interacts with brands, makes purchases and pays bills on time. But each system sees a different version of you. When you apply for credit, the lender sees one email. When you shop, the retailer sees another. When you sign up for a service, you might use the third. For financial institutions: You slow down the approval process to manually verify identity or approve applicants without the full picture. For retailers: You can't tell which version of "customer" is the most engaged, so you either over-mail or under-serve. For fraud systems: Sees a new account created under one email and flags it as suspicious because it doesn't have the history. This was the original problem AtData was built to solve in 1999. Twenty-five years later, that problem didn’t go away, it became more complex. Email fragmentation and device sharing are more common, and identity theft is more sophisticated. Capabilities that now work together Experian has built sophisticated identity and fraud solutions backed by consumer data resources and decades of expertise in credit and risk. AtData brought the ability to assess whether an email address is trustworthy, reachable and consistent—at scale, in real time. Experian is now making email intelligence foundational, not optional. This matters for: Fraud prevention and risk management: Distinguishing a returning customer from a new threat. Knowing whether an email is newly created, exhibiting bot-like patterns or inconsistent with other identities is crucial. Compliance: Building audit trails that can explain identity decisions. Email data history and behavioral signals create the documentation needed to defend your decisions. Credit: Verifying identity in a world where traditional signals are shifting. Email signals provide a persistent, durable identifier that confirms who someone actually is. Marketing: Reaching the right person across email, mail and digital channels. Email intelligence reveals which addresses are actively engaged and reachable. Research shows email remains one of the highest-ROI marketing channels outperforming paid search and social advertising1. The problem every marketer faces: You end up burning budget on addresses that bounce, are unmonitored or are associated with users who never open mail. For credit marketing specifically, email enables faster, more targeted delivery of firm offers across channels, something that's increasingly important in a post-cookie world. "Email is a persistent identifier in a fragmented world. It's what connects a person's postal address, phones, devices, behaviors—the full picture of who they are. By embedding that into our infrastructure, we're not just adding another data point. We're fundamentally improving how businesses understand who their customers are."- Ashley Knight, Senior Vice President, Financial Services and Data Why now? AI is reshaping how decisions are made in every industry. Models are getting faster, more automated and more embedded in core workflows. But AI is only as effective as the data behind it. Fragmented data + fast models = faster, larger-scale misclassifications. In an era of synthetic identities, AI agents, deepfakes and AI-generated activity, the value of durable, persistent, real-world data signals has increased dramatically. Deloitte’s Center for Financial Services projects that generative AI could drive fraud losses in the U.S. up to $40 billion by 2027, a 32% growth rate since 2023. And email sits at the center of it with business email compromise already being one of the most common and costly fraud types. People change phones, move homes and swap devices, but they often hold onto their email for years. That's the signal that protects your business, and the one we've built into the core of how we help you make decisions with confidence. View the press release here

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