Tag: retention

To improve your customer retention efforts in 2023, you'll need to leverage comprehensive data, credit education, and digital technology.

As last year’s high-volume mortgage environment wanes, lenders are shifting focus to address another set of challenges.

According to research, only 15% of American consumers have swapped out their go-to credit card in the past year. Here's how to keep your card top of mind.

What if you could increase your market engagement rate from 5% to 10%? Getting strategic about your segmentation makes all the difference.

The rapid rate at which fintech challengers are becoming established, is in turn, allowing for greater consumer awareness and adoption of fintech platforms.

With mortgage interest rates at historic lows, the risk of attrition and its impact on ongoing revenue has become a paramount concern for credit unions. By implementing an automated trigger program as part of its member retention efforts, one credit union was able to improve retention rates and grow its portfolio – achieving a return on investment of 788 percent. Find out how implementing a daily triggers program can help you improve retention rates and alert you when members are looking for new credit. Source: Notification Services Case Study.