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Women of Experian: Shannon Lois

As the world celebrates International Women's Day on March 8, we want to shine a light on a few of the female leaders who shape, inspire and grow Experian.

Published: March 5, 2018 by
States with the Highest and Lowest Amount of Retail Debt

The average number of retail trades per consumer has been trending down since 2007. But the average consumer retail debt is trending up, roughly $73 year-over-year. When analyzing single-store credit card debt by state in 2017, we found these states had the highest retail debt

Published: March 1, 2018 by
Digital Collections: The Results Are In

Change has certainly changed the consumer, and everyone seems to recognize this but collections professionals. See how digital collections is catching up and getting results.

Published: March 1, 2018 by
New Trended Attributes to Help Lenders Better Serve Consumers

Experian introduces new trended attributes to help lenders better serve consumers across the credit life cycle

Published: February 28, 2018 by
Dispute Rates Rising? Five Ways to Uncover Data Inaccuracies

Consumer disputes aren’t going away, but understanding the reported data and metrics behind disputes can help data furnishers minimize them and improve processes.

Published: February 27, 2018 by
Credit Card Balances Continue Steady Growth

Credit card balances grew to $786.6 billion at the end of 2017, a 6.7% increase to the previous year and the largest outstanding balance in over a decade. And while the delinquency rate increased slightly to 2.26%, it is significantly lower than the 4.73% delinquency rate in 2008 when outstanding balances were $737 billion.

Published: February 23, 2018 by
Big Data: Accessing and Utilizing the Insights on 220 Million Credit Consumers

There are more than 220 million credit-active consumers. Hear from a data expert on ways analysts can explore these files and dig into big data with ease.

Published: February 21, 2018 by
Trended Attributes: Key to Segmentation Strategy Development

Trended attributes can provide significant lift in the development of segmentation strategies and custom models are used effectively across the life cycle.

Published: February 19, 2018 by Guest Contributor
2018 Global Data Management Benchmark Report

Most C-level executives (87%) believe data has greatly disrupted their organization’s operations over the past 12 months.

Published: February 15, 2018 by
Top Activities on Devices

Online activities among consumers reflect the increased adoption of digital commerce. In fact, recent findings from our 2018 Global Fraud and Identity Report show the top activity on mobile devices is online shopping, followed closely by personal banking.

Published: February 13, 2018 by
Top Three Reasons to Vote for CrossCore for MRC People’s Choice Award winner

Experian® is honored to be an MRC Technology Award nominee. Here are the top 3 reasons you should vote for CrossCore for MRC People's Choice Award Winner.

Published: February 9, 2018 by
Sometimes, Your Targeting Misses the Mark

In the world of marketing, this can happen to all of us. We think we know how much ad spend we should put towards a PPC campaign or what time a TV ad should air. In this digital realm, dealers are given a lot of data when a campaign finishes. Technology has pushed our boundaries so now, someone looking at a video of a specific automobile on a social media platform like YouTube can be targeted to receive video advertisements for your dealership. With that said, how do you know if you are targeting the right people? When it comes to your campaigns, you want to know your money is going towards the right forms of advertisements as well as the right demographics. If a campaign is doing well, extending out that campaign can be a better decision compared to letting it end. On the other side, if a campaign is doing poorly, pausing or evening stopping the campaign can be more beneficial in the future. The big questions you must ask yourself are: Am I targeting the wrong people? There can be a few reasons why you may be targeting the wrong people. First, the type of campaign can be incorrect. Social media is the newest and hottest form of marketing, but that may not work with your audience. Second, your demographics may be off. Without knowing the key demographics that you are targeting, you could be blindly targeting customers not interested in your vehicles or not in the market. The opposite could be said for that as well. You may be leaving out potential customers in key geological areas around your dealership. Because of this, you could be losing sales. Targeting doesn’t just stop with humans. You must think about your location and what you have in your inventory. If you are in a state like Colorado, you will want to allocate more SUVs and vehicles that have all-wheel-drive. By advertising rear-wheel-drive or sports cars to individuals that exclusively drive SUVs or only research SUVs, that can be a loss of advertising dollars. What can I do about it? A revamped marketing campaign is a good start for a strategy, but it may not be enough. Targeting can be a difficult endeavor, but thankfully there are programs and companies that can help. Experian Automotive’s Dealer Positioning System® can target key ZIP Code™ and display which campaigns are working - as well as which should be cut. Thanks to this type of data-driven targeting, market share and sales can increase even while advertising spend decreases. Another great aspect of using a system like Experian DPS is the ability to create campaigns to target vehicles your customers want. Like the example above of what not to do, you can formulate a plan of attack to focus on SUVs and light-duty trucks in a mountainous area. Conquesting intelligently not only means more people coming through your door but more allocations for vehicles your customers will want. Marketing is important. Whatever kind of advertising you do, remember that building your dealership is important. Having a solid game plan to conquest around you relies on smart targeting and the correct forms of advertising. Experian DPS can help boost market share and increase sales core models which is very helpful. To learn more about how Experian Automotive can assist with your targeting, click here.

Published: February 7, 2018 by Guest Contributor
How to Successfully Launch New Products in a Dynamic Economic Environment

In helping lenders with new product launches, there are common areas of focus and specific steps to move from initial business case to tactical planning.

Published: February 2, 2018 by Guest Contributor
State of Credit 2017

Our 8th annual State of Credit report shows that consumer credit scores and signs of economic recovery continue on an upward trend, coming close to a prerecession environment.

Published: February 1, 2018 by
The Two Levels of Advertising and Why Dealers Should Advertise on Both

At their heart, car dealers have always been marketers. It's part of learning the trade and understanding the business to gain natural insight into modern marketing and advertising practices. One could even argue that the experience gained through knowledge passed down, trial and error, and exposure to the automotive game itself can yield better strategies than a marketing degree. With all that said, it's still important to have the right data to guide the decisions as well as the tools necessary to decipher the data. Although we have a vast amount of information at our fingertips, it's very possible to truly build on "actionable data" and allow it to define the parameters for a dealership's marketing strategy. One of the most important things to consider when you're building and enhancing your strategies is that the data allows for decision making on the macro and micro levels. We see trend reports, analytics, and test cases that can influence decisions on both sides of the spectrum. Making decisions on the macro level means wholesale changes or additions. For example, the overall effectiveness of a particular classified advertising website can be broken down to determine whether or not it's making the right type of impact. Dealers have so many options today to advertise both online and offline, so making sure that any particular venue is effective is key to success. On the micro level, decisions can be made about how to position the dealership within the individual venues. You may be a big believer in search pay-per-click advertising, for example, and data can help to guide you or your vendor partners to position the dealership properly on search. Knowing which messages about individual cars are effective can be a guide. Then, understanding what zip codes have the highest opportunity level for the individual model can mold your PPC spend, while demographic data can drive effective messaging and help you optimize campaign creative and landing pages. Having access to the data is only the first step. Looking at the data appropriately is an important second step that many dealers are missing. Putting it all together into a decision-driving model is the step that almost every dealer should embrace to allow them to make the best decisions, macro or micro.

Published: January 31, 2018 by

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