Latest Posts

Hispanic Home Ownership Is on the Rise

Recent research shows Hispanics—especially Millennials who are entering their home-buying years—are particularly eager for homeownership.

Published: May 10, 2018 by Guest Contributor
Move That Model!

Throughout the year, there are certain models that are incredibly popular. SUVs and crossovers fly off the shelves during the wintertime while down south, the pickup-truck is the sales king. There are times when less popular vehicles flood your inventory, creating stress for your sales team to try and get them into the hands of customers. The good news for dealers is that you don’t need to panic when strange bonus programs are floated out by the manufacturer. Data-driven methods can be used to find potential buyers. The upshot of this is dealers don’t have to wait for buyers to waltz into their showroom. Although you can pick a specific model based on incentives, it is a good idea to review your model goals to confirm they are realistic. Based on the models you are trying to move, identify the sales trends by unit and geography. This analysis may help you discover the vehicle margin opportunity isn’t worth the advertising investment. On the other hand, you may learn competitors are selling a plethora of that model and there is plenty of room to conquest market share. Always let data be your guide. Checking a vehicle’s popularity can determine if you should market it. If the model’s popularity in your geography is growing, it will be easier since potential consumers are going into showrooms, asking questions, and doing research online. On the flip side, a vehicle with declining popularity is more difficult, and therefore more expensive, to market. As vehicles become unpopular or out-of-season, aggressive pricing may be in-store. In the past, the “spray and pray” method was what dealers and marketers would use, simply hoping that your campaign would find your target. Today, the best practice is to pinpoint the demand for your model by analyzing your pre-determined market radius to identify those ZIP Codes™ which show the most interest. For example, narrowing down to neighborhoods showing recent sales of your model can help identify future purchase demand. When combined with demographic, psychographic, web analytics, and your CRM data, the formula for determining model-specific demand becomes a precise science. Determining where to market is one thing, but identifying the in-market customer is another thing altogether. To identify the persona for potential purchasers of your models, utilize a system like Experian’s Dealer Positioning System. It helps determine the demographics and psychographics of consumers along with various buying patterns. This persona will include what interests consumers of your model and what they value in a marketing message. While creating the persona, think about what kind of marketing would be the most effective. Are your customers on social media and would they prefer digital advertising? Perhaps a more traditional approach with direct mail or by phone? Understanding their preferences will indicate which approach will most effectively resonate with them. Now campaigns for your model of choice can begin. Use the ZIP Codes and demographics of your highest potential customers to create an effective media plan. Based on the data, craft out digital, traditional, or other campaign types that can be run successfully. Focus on the features that will most appeal to your key demographic– all-wheel-drive, navigation, advanced safety features, made in America, etc. Moving that model off the lot and onto the customer’s driveway does not have to be difficult. If the model is not popular in the first place or it isn’t the right time to market it, you may not want to spend money trying to promote it. With the methods we stated earlier, selling a vehicle to customers based on geotargeting and specific marketing messages make moving even the most unwanted vehicle easier. Also, remember the where, who, and what. Where are you targeting your customers, who are your customers, and what medium are you going to use? Using this can help to move that model and grant you sales success.

Published: May 2, 2018 by James Maguire
Designing a Robust Customer Segmentation — Evaluation of Potential Schemes

A thoughtful segmentation analysis contains two phases: generation of potential segments, and the evaluation of those segments.

Published: April 27, 2018 by Guest Contributor
Designing a Robust Customer Segmentation — Generation of Potential Schemes

A robust segmentation analysis contains two components: first is generation of potential segments, and the second is generation of potential segments.

Published: April 26, 2018 by Guest Contributor
FinCEN CDD Final Rule facts

On May 11, 2018, financial institutions will be required to perform Customer Due Diligence routines for their legal entity customers. Here are 3 facts that you should know

Published: April 19, 2018 by Guest Contributor
New Report Reveals Latest Trends on Subprime Market

In a new study, Clarity analyzed the trends and financial behavior of subprime loan users. Discover the latest insights and shifts.

Published: April 18, 2018 by Kerry Rivera
E-Commerce Fraud Attack Rates Hit New Highs in 2017

In 2017, we saw an increase of more than 30 percent in e-commerce fraud attacks compared with 2016.

Published: April 10, 2018 by Traci Krepper
How to Get More from Your Collections Efforts

With a maximized approach to collections, you can see an uplift in performance of 5% to 30% in Key Performance Indicators against traditional techniques.

Published: April 9, 2018 by Guest Contributor
Identity Management Is a Win-Win

Implement identity management and account management procedures that are effective and don't affect user experience

Published: April 4, 2018 by Keir Breitenfeld
Recognizing Customers Is More Than Good Service

Recognizing customers is more than good service. Identify your customers to spot fraud. It’s a simple concept, but it’s not so simple to do. Consumers expect to be recognized and welcomed wherever and whenever they do business. Here's more insights on recognition and fraud.

Published: March 30, 2018 by Guest Contributor
When It Comes to Cybersecurity, Don’t Forget The Basics

From malware and phishing to expansive distributed denial-of-service attacks, the sophistication, scale and impact of cyberattacks have evolved significantly in recent years. Mitigate risk by employing these best practices:

Published: March 30, 2018 by Guest Contributor
Simple Steps to Lift an Experian Security Freeze

Do you have a client who is applying for credit but has placed a security freeze on his Experian file? Here’s how you can help.

Published: March 14, 2018 by Guest Contributor
Trending Behavior

Trended attributes and consumer lending Digging deeper into consumer credit data can help provide new insights into trending behavior, providing more than just point-in-time credit evaluation. The information derived through trended attributes can help you understand your customers’: Payment rates and account migration behavior. Slope of balance changes. Delinquency patterns over time. Today’s consumer lending environment is more dynamic and competitive than ever. Trended attributes can give additional lift in your segmentation strategies and custom models and provides a high-definition lens that opens a world of opportunity. Learn more

Published: March 9, 2018 by Guest Contributor

Subscribe to our thought leadership

Enter your name and email for the latest updates.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Subscribe to our thought leadership

Don't miss out on the latest industry trends and insights!
Subscribe