There’s no question today’s consumers have high expectations. As financial services companies wrestle with the laws and consumer demands, here are a few points to consider:
- While digital delivery channels may be new, the underlying credit product remains the same.
- With digital delivery, adhere to credit regulations, but build in enhanced policies and technological protocols.
- Consult your legal, risk and compliance teams regularly.
- Embrace the multitude of delivery methods, including email, text, digital display and beyond.
When using the latest technology, you need to work with the right partners. They can help you respect the data and consumer privacy laws, which is the foundation on which strategies should be built.
