Financial Services

Coffee Chat: Debt Collection Action Plan for Credit Unions

Grab a cup of coffee and join our experts for a conversation on credit union collection trends and successful account management strategies.

Published: August 8, 2024 by Laura Burrows
Optimizing Prescreen Strategies with AI and ML

With the advent of AI and ML, optimizing credit prescreen campaigns has never been easier or more efficient.

Published: July 17, 2024 by Theresa Nguyen
Report: State of the Economy, July 2024

Check out July's report for a deep dive into the latest market trends, including those around job openings and bankcard delinquency rates.

Published: July 17, 2024 by Josee Farmer
Skip-Tracing Best Practices for Debt Collectors

In this blog post, we'll explore skip-tracing best practices, offering valuable insights and practical tips and tools. Read more!

Published: July 9, 2024 by Laura Burrows
Unlocking New Consumer Insights with Open Banking

Open Banking use cases are extensive and will continue to expand as access to permissioned data becomes more common. Learn more.

Published: July 8, 2024 by Ashley Knight
Mastering Identity Authentication for Financial Institutions

Explore the essentials of identity authentication, its importance for financial institutions, and what effective solutions look like.

Published: July 2, 2024 by Theresa Nguyen
What is Email Account Takeover Fraud?

Explore what email account takeover is and why it's more important than ever for organizations to prevent it now.

Published: June 25, 2024 by Theresa Nguyen
Improve Account Management with Predictive Credit Attributes

Learn how leveraging credit attributes can help you reduce your risk exposure, prioritize accounts, and modify your pre-collections strategy.

Published: June 21, 2024 by Suzana Shaw
Report: State of the Economy, June 2024

Check out June's report for a deep dive into the latest market trends, including those around delinquencies and the new housing market.

Published: June 20, 2024 by Josee Farmer
Reducing Delinquent Debt Collection with Advanced Analytics 

Dealing with delinquent debt is a challenging task.Thankfully, advanced analytics offers a promising solution. Learn more!

Published: June 17, 2024 by Laura Burrows
How TOAD Scams Manipulate and Cheat Customers

Learn what a TOAD attack is and effective measures you can take to safeguard your organization. Read more!

Published: June 6, 2024 by Alex Lvoff
Vision 2024: Day 2 Recap

The morning kicked off with the buzz of innovation. Shri Santhanam, Financial Services and Data General Managers Platforms and Software, and leaders from Experian debuted the latest enhancements for the Experian Ascend Technology PlatformTM. The demo touted faster automation, seamless data integration, security and compliance, and simplified experience. Resiliency, security and gen AI capabilities are all core components and outputs of the new platform. Keynote speakers: Steffi Graf and Andre AgassiTennis icons Steffi Graf and Andre Agassi captivated the audience with stories of their memorable matches, how they met and their foray into pickleball. From notorious rivals to the pivotal moments that were part of their weeks at seeding in the number 1 position – 377 weeks and 101 weeks respectively. Keynote speaker: Jason SudeikisEmmy-award winning actor, comedian, writer and producer – and also known as the affable Ted Lasso – Jason Sudeikis had the crowd laughing reminiscing his favorite skits from his time at Saturday Night Live and outtakes from his numerous films. He talked about the impact of Ted Lasso and the origin of the “Believe” sign, as well as what’s ahead. Sessions – Day 2 highlights The conference hall was buzzing with conversations, discussions and thought leadership. Some themes definitely rose to the top — the increasing proliferation of fraud and how to combat it without diminishing the customer experience, leveraging AI and transformative technology in decisioning and how Experian is pioneering the GenAI era in finance and technology. Alternative dataAlternative data can be used to holistically measure a consumer's creditworthiness. Property data to banking insights to consumer-permissioned data and more can be a critical part of your strategies to segment, analyze and underwrite unbanked and new-to-credit consumers. EngagementEconomic headwinds and fierce competition in the banking industry have acquisition costs soaring, making it more important than ever to be critical of your organization’s advertising spend. Meanwhile, consumers are trending back toward the convenience of banking bundles, and they expect their financial institutions to help them improve their financial health. These conditions create a unique opportunity to extract value from digital experiences. CollectionsData, advanced analytics and machine learning are transforming all aspects of collections during a time when consumer debt pressure is building. Organizations can harness the power of data-driven insights, predictive modeling, enhanced segmentation and optimized decisions to ensure they have the strongest contact data and best collections strategy to reduce delinquencies and boost recovery rates. See you next year for Vision 2025!

Published: May 23, 2024 by Stefani Wendel
Report: State of the Economy, May 2024

Check out May's report for a deep dive into the latest economic trends and market insights, including those around job creation and spending.

Published: May 22, 2024 by Josee Farmer
Introducing New Enhancements to Experian Ascend Platform™

Experian’s award-winning platform now brings together market-leading data, generative AI and cutting-edge machine learning solutions.

Published: May 22, 2024 by Julie.JLee@experian.com
Vision 2024: Day 1 Recap

“Learn how to learn.” One of Zack Kass’, AI futurist and one of the keynote speakers at Vision 2024, takeaways readily embodies a sentiment most of us share — particularly here at Vision. Jennifer Schulz, CEO of Experian, North America, talked about AI and transformative technologies of past and present as she kicked off Vision 2024, the 40th Vision. Keynote speaker: Dr. Mohamed El-Erian Dr. Mohamed El-Erian, President of Queens’ College, Cambridge and Chief Economic Advisor at Allianz, returned to the Vision stage to discuss the labor market, “sticky” inflation and the health of consumers. He emphasized the need to embrace and learn how to talk to AI engines and that AI can facilitate content, creation, collaboration and community Keynote speaker: Zack Kass Zack Kass, AI futurist and former Head of Go-To-Market at OpenAI, spoke about the future of work and life and artificial general intelligence. He said AI is aiding in our entering of a superlinear trajectory and compared the thresholds of technology versus those of society. Sessions – Day 1 highlights The conference hall was buzzing with conversations, discussions and thought leadership. Some themes definitely rose to the top — the increasing proliferation of fraud and how to combat it without diminishing the customer experience, leveraging AI and transformative technology in decisioning and how Experian is pioneering the GenAI era in finance and technology. Transformative technologiesAI and emerging technologies are reshaping the finance sector and it's the responsibility of today's industry leaders to equip themselves with cutting-edge strategies and a comprehensive understanding to master the rapidly evolving landscape. That said, transformation is a journey and aligning with a partner that's agile and innovative is critical. Holistic fraud decisioningGenerative AI, a resurgence of bank branch transactions, synthetic identity and pig butchering are all fraud trends that today's organizations must be acutely aware of and armed to protect their businesses and customers against. Leveraging a holistic fraud decisioning strategy is important in finding the balance between customer experience and mitigating fraud. Unlocking cashflow to grow, protect and reduce riskCash flow data can be used not only across the lending lifecycle, but also as part of assessing existing portfolio opportunities. Incorporating consumer-permissioned data into models and processes powers predicatbility and can further assess risk and help score more consumers. Navigating the economyAmid a slowing economy, consumers and businesses continue to struggle with higher interest rates, tighter credit conditions and rising delinquencies, creating a challenging environment for lenders. Experian's experts outlined their latest economic forecasts and provided actionable insights into key consumer and commercial credit trends. More insights from Vision to come. Follow @ExperianVision and @ExperianInsights to see more of the action.

Published: May 22, 2024 by Stefani Wendel

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