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A little AI help

As we kick off the holiday shopping season, let’s look at the increasingly popular smart voice/artificial intelligent assistant. Here are some insights from a recent Experian survey on how consumers are using one such device:

  • 9% use their Amazon Echo in the kitchen and 33.5% in the living room.
  • Echo users are overwhelmingly satisfied with Alexa’s voice recognition interface — with 39% planning to use it more frequently.
  • Top tasks asked of Alexa are set a timer, play a song, read the news, set an alarm, check the time and tell a joke. C2T

Devices that use voice and messaging can significantly increase the accessibilities and usability of applications for consumers. Do you have the right strategy in place to support these new technologies?

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