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Asking the right questions to protect patient identiti...

They used to be little more than clunky messaging platforms, but today, patient portals are the key to a frictionless digital healthcare experience. Consumers...

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How healthcare providers are tapping into unique sched...

COVID-19 is beginning to stress the healthcare system, and typical protocols are being upended. But health systems and medical groups are already rising to...

Read More How healthcare providers are tapping into unique scheduling solutions to manage COVID-19 patient testing
A four-part strategy to find missing healthcare covera...

The number of uninsured American adults has been rising steadily since 2016, reaching a four-year high of 13.7% in the last quarter of 2018....

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Patient Safety Awareness Week: an opportunity to build...

Any kind of identity mix-up is disturbing, but when it occurs within the healthcare system, the fallout can be severe. At best, misidentifying patients...

Read More Patient Safety Awareness Week: an opportunity to build trust
Three essential ingredients for a healthy payer-provid...

Recovering underpayments from commercial insurers costs the healthcare industry billions every year. When payments come up short against what the provider expects, it’s not...

Read More Three essential ingredients for a healthy payer-provider relationship
More than buzzwords: how consumer data is opening up t...

With Google’s acquisition of Fitbit in November 2019 and Apple’s recent foray into smartphone-based clinical research, the ‘big four’ tech giants are ramping up...

Read More More than buzzwords: how consumer data is opening up the healthcare industry
Nobody likes surprises: how to add transparency to you...

For many patients, unanticipated healthcare bills are up there with car breakdowns and untimely home repairs. No one likes a surprise bill. But when...

Read More Nobody likes surprises: how to add transparency to your billing process
Three ways to make patient collections more compassion...

When it comes to paying for healthcare, “compassionate” is probably not the first word that comes to mind for patients. As they foot a...

Read More Three ways to make patient collections more compassionate
How consumer data can help attract and retain healthca...

Before brands like Apple and Amazon became synonymous with consumer culture, the healthcare experience didn’t have much motivation to change. If you felt ill,...

Read More How consumer data can help attract and retain healthcare consumers