Tag: customer experience

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This article was updated on February 21, 2024. With the rise of technology and data analytics in the financial industry today, it’s no longer...

February 21, 2024 by Theresa Nguyen

In today’s highly competitive landscape, credit card issuers face the challenge of optimizing portfolio profitability while also effectively managing their overall risk. Financial institutions...

January 22, 2024 by Lauren Makowski

While today’s consumers expect a smooth, frictionless digital experience, many financial institutions still rely on outdated technology and manual reviews to acquire new customers....

December 19, 2023 by Theresa Nguyen

Sometimes logging into an account feels a bit like playing 20 questions. Security is vital for a positive customer experience, and engaging the right...

December 5, 2023 by Stefani Wendel

For companies that regularly engage in financial transactions, having a customer identification program (CIP) is mandatory to comply with the regulations around identity verification...

November 7, 2023 by Stefani Wendel

Are you looking for ways to make your financial institution more secure without adding unnecessary friction to the customer experience? Automated identity verification is...

September 21, 2023 by Stefani Wendel

Americans swipe, tap or insert their debit and credit cards at supermarkets, gas stations, restaurants, hotels and ATMs, conducting more than 74 million daily...

August 30, 2023 by Theresa Nguyen

This article was updated on August 24, 2023. The continuous shift to digital has made a tremendous impact on consumer preferences and behaviors, with...

August 24, 2023 by Theresa Nguyen

Investing in a strong customer acquisition strategy is critical to attracting leads and converting them into high-value customers. In this blog post, we’ll be...

August 22, 2023 by Theresa Nguyen

Evolving technologies and rising consumer expectations for fast, frictionless experiences highlight an opportunity for credit unions to advance their decisioning and stand out in...

July 24, 2023 by Theresa Nguyen

On average, the typical global consumer owns three or more connected devices.1 80% of consumers bounce between devices, while 31% who turned to digital...

May 25, 2023 by Theresa Nguyen

To reach customers in our modern, diverse communications landscape, it’s not enough to send out one-size-fits-all marketing messages. Today’s consumers value and continue to...

May 19, 2023 by Theresa Nguyen

Despite economic uncertainty, new-customer acquisition remains a high priority in the banking industry, especially with increasing competition from fintech and big tech companies. For...

April 24, 2023 by Theresa Nguyen

A data-driven customer experience certainly has a nice ring, but can your organization deliver on the promise? What we’re really getting at is whether...

March 16, 2023 by Theresa Nguyen

In a dynamic, consumer-driven market, speed and agility are essential to providing seamless customer experiences. However, many financial institutions are still relying on legacy...

February 28, 2023 by Theresa Nguyen

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