Tag: customer experience
Lately, I’ve been surprised by the emphasis that some fraud prevention practitioners still place on manual fraud reviews and treatment. With the market’s intense...
As stimulus-generated fraud wanes, we anticipate a return of more traditional forms of fraud, including account opening fraud. As businesses embrace the digital evolution...
Over the past year and a half, the development of digital identity has shifted the ways businesses interact with consumers. Companies across every industry...
The pandemic changed nearly everything – and consumer credit is no exception. Data, analytics, and credit risk decisioning are gaining an even more significant...
As quarantine restrictions lift and businesses reopen, there is still uncertainty in the mortgage market. Research shows that more than two million households face foreclosure as...
The COVID-19 pandemic has created shifting economic conditions and rapidly evolving consumer preferences. Lenders must keep up by re-evaluating their strategies to accelerate growth...
The surge in digital demand over the past year reinforced the deep connection between recognition, fraud prevention and the online customer experience. As businesses...
Digitalization, also known as the process of using digital technology to provide new opportunities for revenue and growth, continues to remain a top priority...
Preventing fraud losses requires an understanding of each individual fraud type—including third-party, first-party, synthetic identity, and account takeover fraud—and how they differ from one...
Since 2002, lenders have been aware of the importance of Know Your Customer (KYC) and the associated Customer Identification Program (CIP) requirements. As COVID-19...
Over the last several weeks, I’ve shared articles about the problems surrounding third-party, first-party and synthetic identity fraud. To wrap up this series, I’d...
Recently, I shared articles about the problems surrounding third-party and first-party fraud. Now I’d like to explore a hybrid type – synthetic identity fraud...
COVID-19 is not only shifting the way we work, live and think, but it is also reframing the conversation behind which metrics successful companies...
The shift created by the COVID-19 pandemic is still being realized. One thing that we know for sure is that North American consumers’ expectations...
This week, Experian released a new version of our CrossCore® digital identity and fraud risk platform, adding new tools and functionality to help businesses...