Tag: customer experience
For most businesses, the customer experience is at the heart of every strategy. Debt collection shouldn’t be different. Here’s why: 21% of visits to...
Everyone loves a story. Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...
Newest technology doesn’t mean best when it comes to stopping fraud I recently attended the Merchant Risk Conference in Las Vegas, which brings together...
Happy holidays! It’s the holiday season and a festive time of year. Colorful lights, comfort food and holiday songs – all of these things...
Since 1948, International Credit Union Day – a time to recognize the credit union movement – has been celebrated the third Thursday of October. The...
For years, organizations have used data to improve operational efficiencies and cost savings. Now they are beginning to use data to optimize or improve...
Loyalty fraud and the customer experience Criminals continue to amaze me. Not surprise me, but amaze me with their ingenuity. I previously wrote about...
As thought leaders in every industry make predictions for what 2016 will bring, I’m guessing there will be a few constants. New couples will...
Customer Experience during the holiday shopping season During the holidays, consumers transact at a much greater rate than any other time of the year....
Protecting your customer The impact of fraud on the customer relationship Sadly fraudsters seem to always be one-step ahead of fraud-prevention strategies, causing organizations...
In today's data driven world, decisioning strategies can no longer be one-dimensional and only risk-focused. By employing a multidimensional decisioning approach, companies can deliver...
With more than one-third of customers interacting with a single business in five or more channels and more than 85 percent of consumers using...
By: Kyle Enger, Executive Vice President of Finagraph Small business remains one of the largest and most profitable client segments for banks. They provide...
A comprehensive customer-experience strategy can give companies the competitive edge needed in a market where price, products and service can no longer be considered...
Customer experience strategies for success Sometimes it’s easier to describe something as the opposite of something else. Being “anti-” something can communicate something meaningful....