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Communication with your customers impacts the effectiv...

The way in which you communicate with your customers really does impact the effectiveness of your collections operation. At the heart of any collections...

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Is it time to update collections models and strategies...

2007 and 2008 saw a rapid change of consumer behaviors and it is no surprise to most collections professionals that the existing collections scoring...

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Consolidating collections operations...

Due to the recent economic events, increased collections workloads are straining client infrastructures and resources. Most clients in North America operate their delinquent accounts...

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A look at the current collections landscape...

Our current collections management landscape is seeing unprecedented consumer debt burdens: Total consumer debt o/s is at $14 trillion as of Jan ’09 Revolving...

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Going overboard?...

We’ve stopped taking phone applications and are using the out-of-wallet questions for Internet credit applications. Are we going overboard? The Red Flags Rule does...

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Experian Red Flags Rule survey...

As we approach the FTC's May 1, 2009 Red Flags Rule enforcement deadline, we are still working with many of our existing and prospective...

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Champion/Challenger collections strategy testing...

Understanding the Champion/Challenger testing strategy As the economic world continues to change, collection strategy testing becomes increasingly important. Champion/Challenger strategy testing is performed using...

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New Red Flags Rule Federal Trade Commission Web site...

I encourage all of you to have a look at this newly launched Federal Trade Commission Web site dedicated to the Red Flags Rule...

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A revisit to the business risk of TARP...

By: Tom Hannagan Beyond the financial risk management considerations related to a bank’s capital, which would be directly impacted by Troubled Asset Relief Program...

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Handling and processing collections accounts...

In addition to behavioral models, collectionsmanagement and account management groups need the ability to implement strategies in order to effectively handle and process accounts,...

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Change management – Always a necessity...

This post continues the feature from my colleague and guest blogger, Mark Sofietti, Associate Process Architect in Advisory Services at Baker Hill, a part...

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Knowledge Based Authentication as an effective tool in...

I’ve previously posted content around an overall risk-based approach to Red Flags compliance. I also want to keep current in mentioning the use of...

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Collections behavioral models...

Behavioral scoring is one of the most important tools that allow collections managementand account management groups to evaluate accounts in an efficient and cost-effective...

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Consistent compliance-oriented, decisioning strategies...

Regardless of the specific checks and overall processes incorporated into your Red Flags Identity Theft Prevention Program, the use of an automated decisioning strategy...

Read More Consistent compliance-oriented, decisioning strategies can be a cost saver
A brief collections workflow history lesson...

Have you ever wondered how your current collections workflow process evolved to its current state? To start at the beginning, let’s rewind to medieval...

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