Video: Stories from Customer Care

When you have questions about your credit, who can you call? When you reach out to Experian, you’ll connect with a live agent who can help get you the answers you need. Hear some of the most common ways they...

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Responding to a Security Notice for a Frozen Credit File

September 10, 2013

Dear Experian, We have frozen our credit with you. We just received a letter from you saying that there has been a change in the name, Social Security number, or...

No Limit on How Many Credit Cards You Can Have

September 10, 2013

Dear Experian, How many credit cards can I have? I have eight credit cards. I opened all of them within the last year (total $6,500), plus a loan for a...

Paying Credit Card Debt with an Installment Loan

September 10, 2013

Dear Experian, Do I save money if I pay my credit cards off with a loan that has a lower APR with a fixed installment payment, or is it better...

Each Spouse Has Their Own Credit Report

September 10, 2013

Dear Experian, My husband and I are thinking about purchasing a car. I just printed out my credit report from Experian. Should my husband check his as well? Should we...

Fraud Security Alerts Can Slow Mortgage Approval

September 10, 2013

Dear Experian, I recently placed a 90-day fraud security alert on my credit history though Experian. Will that affect my ability to be approved for a mortgage? - ITR

The Effect of Fraud Security Alerts on Credit Scores

September 10, 2013

Dear Experian, I was recently notified by a college that I attended that the admissions office computer files had been hacked into and that I should notify all three major...

Reporting Utility Payments Will Be Beneficial to Consumers

September 10, 2013

Dear Experian, I got my credit report recently and was shocked to find that all of my monthly obligations were not listed, making my score very low. I pay my...

Deleting an Account Did Not Raise Credit Score

September 10, 2013

Dear Experian, I recently had an account deleted from my credit report. Why didn’t my credit score go up? - ENS

How a Minor Child May Have a Credit Report

September 10, 2013

Dear Experian, I am teaching a class at a local high school about credit fraud. A teacher mentioned to me that her daughter, who is under 12 years of age,...

Debt Management Plans and Your Credit Report

September 10, 2013

Dear Experian, Companies can negotiate with credit card companies and reduce your interest rate. They close your cards and you pay them a flat amount each month that goes towards...

Why Credit Scores Matter

September 10, 2013

Dear Experian, I know that a lender I'm about to approach will pull up my Experian Scorex PLUS score. It doesn't seem available to me at experian.com or experianscorex.com. How...

Why Previous Names Appear on Your Credit Report

September 10, 2013

Dear Experian, I am married for a second time. Can having my maiden name and two married names negatively affect my credit score? My "middle" score is 780 but I...

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