Tag: customer experience
The response to the coronavirus (COVID-19) health crisis requires a brand-new mindset from businesses across the country. As part of our recently launched Q&A...
It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...
With the growing need for authentication and security, fintechs must manage risk with minimal impact to customer experience. When implementing tactical approaches for fraud...
In today’s ever-changing and hypercompetitive environment, the customer experience has taken center-stage – highlighting new expectations in the ways businesses interact with their customers....
AI, machine learning, and Big Data – these are no longer just buzzwords. The advanced analytics techniques and analytics-based tools that are available to...
It seems like artificial intelligence (AI) has been scaring the general public for years – think Terminator and SkyNet. It’s been a topic that’s...
Over the years, businesses have gathered a plethora of datasets on their customers. However, there is no value in data alone. The true value...
A few months ago, I got a letter from the DMV reminding me that it was finally time to replace my driver’s license. I’ve...
The future is, factually speaking, uncertain. We don’t know if we’ll find a cure for cancer, the economic outlook, if we’ll be living in...
Today is National Fintech Day – a day that recognizes the ever-important role that fintech companies play in revolutionizing the customer experience and altering...
The fact that the last recession started right as smartphones were introduced to the world gives some perspective into how technology has changed over...
While it’s a word that has only recently made its way into financial circles, consumers and businesses alike have been enjoying life in a...
2018 was a whirlwind of a year – though it was not surprising when Google’s 2018 “most-searched” list showed Fornite GIFs ruled the internet,...
The business case for identity verification and risk assessment tools is most compelling when it includes a broad range of both direct and indirect...
It’s clear the digital marketplace is here to stay. Online activities among consumers reflect the increased adoption of digital commerce. In fact, recent findings...