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Survey finds consumers expect more from breached organizations

Published: August 22, 2014 by Guest Contributor

As data breaches continue to attract publicity, consumers are expecting more from impacted organizations. A recent survey conducted by the Ponemon Institute and sponsored by Experian found that 63 percent of consumers believe they should receive identity theft protection after a breach and 58 percent believe they are entitled to credit-monitoring services. Close to 70 percent felt they should be compensated with cash, products or services from the breached entity.

Companies across all sectors need to ensure they are prepared to react quickly to a data breach with an up-to-date response plan.

Learn how to outline your response plan with our data breach response guide.

Expectations on the rise with data breaches

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Data breaches continue to be a reality for organizations across industries, and the complexity of responding to them is only increasing. From AI-driven fraud to third-party exposures, the risk landscape is shifting fast. Having a modern and tested response plan is essential to containing the damage, protecting your customers, and preserving your organization’s reputation when a breach occurs. Experian’s eleventh annual Data Breach Response Guide draws on decades of breach support experience. It offers practical strategies and insights for navigating the moments that matter most: the first hours after a breach and the days that follow. The 2025–2026 guide explores: How AI is shaping new breach and fraud patterns Where organizations are most vulnerable, including third-party and supply chain weak points Consumer expectations and how they influence crisis response How prepared organizations are reducing impact and protecting trust What is required to build a modern, effective breach response plan Organizations with a tested plan can potentially reduce the cost, impact, and long-term consequences of a breach. From real-world case insights to crisis communication templates, this guide is designed to help teams act quickly and confidently. Download the 2025–2026 Data Breach Response Guide to learn how you can strengthen your breach preparedness, reduce risk exposure, and build resilience against the next wave of cybersecurity threats. Download guide

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