Introducing the Experian Express Digital Onboarding Portal

Smaller creditors often struggle to access reliable credit‑reporting solutions, as many available options frequently require technical integration, such as full Application Programming Interface (API) implementation or enterprise‑level approvals, creating barriers that small lenders cannot easily overcome. Minimum volume requirements further intensify the challenge, forcing smaller creditors to pay disproportionately high costs for the limited number of reports they need. As a result, the financial burden and operational complexity restrict their ability to compete, hindering growth and preventing them from adopting the same efficient, data‑driven processes available to larger institutions. Experian fully recognizes the need to empower smaller creditors and is proud to introduce a new capability, Experian Express, designed with these creditors in mind.

Experian Express is a digital onboarding portal that fast-tracks the credentialing process for smaller creditors to gain access to Experian’s Credit Profile Report for the purpose of extending credit. Via a fully digital online process, users can choose from two plans tailored to the needs of community banks and credit unions.

Consumer and business credit demand is a new opportunity to build high-value relationships

With Experian Express, credit unions and community banks can offer benefits to both consumer and business customers seeking access to credit. Consumers and businesses want more digital convenience, and a primary institution that can meet their needs in one place, as more than half of consumers who switch their primary bank hold over four checking relationships¹ and 55% of U.S. consumers say mobile apps are their most‑used method for managing bank accounts,² while customers across all age groups are curating financial services from multiple providers due to digital gaps at their primary institutions.³

Community banks and credit unions that offer integrated digital credit products, faster onboarding, and personalized advice can convert today’s rising credit demand into long-term, primary relationships rather than one-off loan transactions.

What is the value of the opportunity for capturing more consumer and business relationships? Both consumers and businesses are showing strong signals of growth in their demand for credit.

Consumer demand for credit in 2026 represents $52.6B annualized,⁴ when converting the Federal Reserve’s latest growth pace into a reachable opportunity for community banks and credit unions in today’s market.

Elevated new business formation presents an opportunity to build more relationships, as a growing majority of small businesses have been in operation for less than 2 years and have little credit history. New small businesses often use the business owner’s personal credit to access capital for growth.

Younger businesses are accounting for a growing portion of newly opened commercial accounts. In 2025, businesses under 2 years old accounted for 36% of new commercial accounts.⁵

It is important to recognize that customer composition is changing as new business formation rises, with solopreneurs and gig workers making up a growing majority of new small businesses. Smaller lenders like credit unions and community banks, which serve as the backbone of Main Street, should prioritize this demographic as the divide between consumer and business customers in their portfolios continues to blur.

How can lenders take advantage of the new wave of customers while protecting their portfolios from mutating fraud?

More customers demand digital experiences; however, Experian’s 2026 Global Future of Fraud Forecast shows that artificial intelligence (AI) is simultaneously enabling an unprecedented escalation in fraud. Fraud losses are rising sharply: nearly 60% of companies reported increased fraud from 2024 to 2025, and consumers lost more than $12.5 billion to fraud in 2024 alone.⁶ Experian warns that fraudsters are rapidly weaponizing agentic AI to launch autonomous, harder‑to‑detect digital attacks, creating “machine‑to‑machine mayhem” as transactions occur without clear ownership or liability.⁷ Generative‑AI–enabled deepfakes are also accelerating, allowing fraudsters to impersonate job candidates, bypass identity checks, and infiltrate sensitive systems at scale.⁷

In addition, as most small businesses are newly formed with little credit history, up to 46% of small business loan applications show signs of first-party fraud, commonly known as first payment default, such as misrepresented revenue or business details. ⁷ The misrepresentation of financial information by new business customers creates a unique issue for creditors as they face a wave of first-payment defaults. As digital adoption grows, businesses and consumers face an environment where fraud is not only faster and more scalable but increasingly woven into everyday digital interactions.

How can firms take advantage of the new wave of business customers while protecting their portfolios? In a world where fragmented data and siloed systems hinder accurate decision-making, a unified approach to scoring for both creditworthiness and fraud signals offers a solution.

Whether dealing with a consumer or a small business looking for access to credit, relationships with customers represent a new form of digital currency that provides long-term value.

Need to find a way to grow your business and consumer accounts?

Start by using the right data to better understand their needs and easily upsell your existing customers. Seeing the whole picture of your customers is the key to outperforming competitors.

To stay competitive, community banks and credit unions must act with laser precision to block fraudsters and unlock credit for underserved, yet high-potential, consumer and small business customers. Now it is easier than ever to gain an edge with Experian’s vast datasets, which provide depth and accuracy to deliver unmatched insights for confident decision-making through Credit Profile Reports.

Community banks and credit unions can use Experian Express’ tailored annual plans, which include fraud prevention tools, to gain access to Experian’s Credit Profile Reports and better understand the creditworthiness of a consumer applying for credit or a small business owner’s personal credit to enhance their ability to get access to credit. Lenders can use Experian Express as a bridge to access Experian’s credit solutions online to perform credit checks.

Ready to start a conversation?