By: Maria Moynihan
State and Federal agencies are tasked with overseeing the integration of new Health Insurance Exchanges and with that responsibility, comes the effort of managing information updates, ensuring smooth data transfer, and implementing proper security measures.
The migration process for HIEs is no simple undertaking, but with these three easy steps, agencies can plan for a smooth transition:
Step 1: Ensure all current contact information is accurate with the aid of a back-end cleansing tool. Back-end tools clean and enhance existing address records and can help agencies to maintain the validity of records over time.
Step 2: Duplicate identification is a critical component of any successful database migration – by identifying and removing existing duplicate records, and preventing future creation of duplicates, constituents are prevented from opening multiple cases, thereby reducing the probability for fraud.
Step 3: Validate contact data as it is captured. This step is extremely important, especially as information gets captured across multiple touch points and portals. Contact record validation and authentication is a best practice for any database or system gateway.
Agencies and those particularly responsible for the successful launches of HIEs are expected to leverage advanced technology, data and sophisticated tools to improve efficiencies, quality of care and patient safety. Without accurate, standard and verified contact information, none of that is possible. Access the full Health Insurance Exchange Toolkit by clicking here.
